Guest Experience Coordinator Job at Four Seasons (Río Grande, Puerto Rico)

Guest Experience Coordinator

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experienc...

Location

United States of America , Teton Village

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Solid knowledge of hotel operations
creativity and flair
flexible schedule with the ability to work all shifts, weekends and holidays
can-do approach to any task and strong commitment to service
ability to lift, push and pull up to 40lbs
fluent in English
experience in guest service preferably in a luxury hotel setting
advanced computer skills including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams
successful candidate must possess legal work authorization in the United States

Job Responsibility

Ensure our guests receive exceptional service both before and throughout their stay
review daily arrivals with the Guest Experience Manager to ensure proper handling of Special Attention Guests, VIP guests as Elite, and High return guests
serve as first point of contact for guests, helping to guide the planning process as needed
act with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities
add personal recommendations, show local expertise, and touches to achieve best possible guest experience
assist guests with all inquiries concerning hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team
execute, create, and keep inventory or individualized amenities for VIP guests
be driving force behind guest-centric projects aimed at elevating the experience and recognition of VIP guests
assist with courtesy calls to in-house VIPs and arrival welcome letters

What we offer

Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage

Fulltime

Guest Experience Coordinator

As a Guest Experience Agent, you’ll support guests from the moment they inquire ...

Location

Salary:

12500.00 - 21000.00 USD / Year ▼

AvantStay

Expiration Date

Until further notice

Requirements

Fluency in English is required
2+ year in customer service and/or concierge experience required
Experience with Zendesk
Experience in a call center environment
Strong communication skills and close attention to detail
Positive, enthusiastic and passionate about providing great customer service to our guests
Ability to understand and convey both business issues and technical concepts
Reliable, with a strong understanding of team dynamics
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines

Job Responsibility

Talk to escalated guests and troubleshoot guest issues
Make reservations for customers based on their various requirements and budgetary allowances
Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship
Interact with guests via phone, email, and text message
Support field operation teams in maintaining a consistent guest experience
Keep relevant systems updated with customer information and property details
Provide knowledgeable and accurate information regarding AvantStay properties and policies
Build and maintain positive relationships with field operators and local vendors
Provide the highest level of customer support to all current and future guests

What we offer

Flexible & fully remote - work from anywhere!

Fulltime

Guest Experience Coordinator

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire off...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays

Job Responsibility

Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised

What we offer

Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit

Fulltime

Guest Experience Coordinator

As a Guest Experience Coordinator at JLL, you'll serve as the welcoming face of ...

Location

United States , Cincinnati

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Exceptional verbal and written communication skills with professional phone etiquette
Ability to thrive in high-traffic environments while managing multiple inquiries simultaneously
Advanced proficiency in MS Office Suite, email systems, and business communication platforms (Teams, Webex)
Strong organizational skills with proven ability to prioritize and execute multiple tasks efficiently
Excellent interpersonal abilities with talent for building relationships across diverse stakeholder groups
Demonstrated capability to handle confidential information with discretion and maintain security protocols
Positive attitude with meticulous attention to detail and superior multitasking abilities

Job Responsibility

Manage incoming calls by taking detailed messages, answering inquiries, and directing calls to appropriate team members
Provide warm, professional greetings to all guests and visitors while ensuring their comfort throughout their visit
Maintain reception areas and public spaces to exceptional presentation standards, reflecting JLL's commitment to excellence
Execute daily opening and closing procedures for the front desk, ensuring operational readiness
Oversee efficient sorting and distribution of incoming mail, packages, and catering deliveries
Implement security protocols and maintain registration systems while controlling access through established procedures
Facilitate seamless communication between internal departments and coordinate meeting room setups for various events

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Guest Experience Coordinator

This role will assist all guests efficiently, courteously, and professionally in...

Location

United States , Nashville

Salary:

18.00 - 19.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Excellent communication, organizational and customer service skills are required
Must be able to stand or sit for the duration of a shift if necessary, depending on daily responsibilities

Job Responsibility

Handles guest check-ins and outs efficiently and in a friendly and professional manner
Utilizes a thorough working knowledge of the reservation system and procedures
takes reservations and knows cancellation procedures and policies
Resolve guest challenges and take appropriate action to ensure guest satisfaction
Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns
Assist with pre-registration and blocking of reservations
Prepares for group arrivals and departures
Provides the highest quality of service to guests at all times
Maintain confidentiality of proprietary information and protect company assets

What we offer

robust wage package
excellent benefit plans
a matching 401K plan
professional development
generous bonuses
travel perks
comprehensive health insurance
retirement plans
paid time off
on-site wellness programs

Fulltime

Guest Experience Coordinator

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire off...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays

Job Responsibility

Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised

What we offer

Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Experience Coordinator

The Guest Experience Coordinator is responsible for creating unforgettable guest...

Location

United States , Eau Claire

Salary:

17.00 USD / Hour

Metropolis Resort

Expiration Date

Until further notice

Requirements

Passion for creating fun and engaging experiences for guests of all ages
Previous experience in event planning, hospitality, entertainment, or guest services preferred
Strong organizational skills and ability to multitask in a fast-paced environment
Outgoing, energetic personality with a guest-first mindset
Comfortable performing in a mascot costume or coordinating performances
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Coordinate and schedule Splasharoo appearances throughout the resort, ensuring engaging and fun guest interactions
Perform as Splasharoo or manage trained performers, ensuring energy and enthusiasm during all appearances
Maintain and care for the mascot costume, ensuring cleanliness and repairs as needed
Oversee daily guest activities, including arts & crafts, face painting, movie nights, popcorn service, and more
Ensure activities are set up properly, staffed appropriately, and running smoothly
Assist in planning, organizing, and executing holiday events, themed weekends, and special celebrations (e.g., New Year’s Eve, Easter, St. Patrick’s Day)
Collaborate with other departments to enhance the guest experience through creative programming
Proactively engage with guests to ensure they are having a fun and memorable experience
Gather feedback to improve activity offerings and enhance overall guest satisfaction
Work closely with marketing to promote activities and events on social media and resort communications

What we offer

Competitive Pay
Fun and dynamic work environment
Opportunities for creativity and leadership in guest engagement
Discounts on resort amenities

Select Country

Guest Experience Coordinator

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Our AI answers in your language