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Guest Experience Coordinator

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Four Seasons

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Location:
United States of America , Río Grande, Puerto Rico

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Experience Coordinator plays a key behind-the-scenes and guest-facing role in supporting the Front Desk by coordinating personalized touches, reviewing guest data, and ensuring thoughtful amenities and experiences are flawlessly executed.

Job Responsibility:

  • Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery
  • Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments
  • Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay
  • Maintain accurate records of guest preferences, notes, and service recovery actions within internal systems
  • Act as a liaison between the Front Desk and operational teams to ensure timely and seamless execution of guest requests
  • Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded
  • Monitor guest feedback and service trends to identify opportunities for improvement and personalization
  • Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience

Requirements:

  • Previous experience in front office, guest services, or hospitality coordination, preferably in a luxury environment
  • Strong organizational skills with exceptional attention to detail
  • Ability to analyze guest data and translate insights into personalized service actions
  • Creative mindset with a passion for thoughtful, anticipatory guest experiences
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively in a fast-paced setting
What we offer:
  • Energizing Employee Culture where you are encouraged to be your true self
  • Competitive salary and a comprehensive benefits package
  • Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for business clothing
  • Complimentary employee meals
  • Paid holidays, vacation, and sick days
  • Culinary, retail and wellness experiences at special rates

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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