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Guest Experience Coordinator

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Pyramid Global Hospitality

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Location:
United States , Nashville

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

18.00 - 19.00 USD / Hour
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Job Description:

This role will assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintain high standards of service and hospitality.

Job Responsibility:

  • Handles guest check-ins and outs efficiently and in a friendly and professional manner
  • Utilizes a thorough working knowledge of the reservation system and procedures
  • takes reservations and knows cancellation procedures and policies
  • Resolve guest challenges and take appropriate action to ensure guest satisfaction
  • Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
  • Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns
  • Assist with pre-registration and blocking of reservations
  • Prepares for group arrivals and departures
  • Provides the highest quality of service to guests at all times
  • Maintain confidentiality of proprietary information and protect company assets
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
  • Assist Front Desk in times of need as determined by management
  • Respond to and complete all in-house reservations request, seeking manager approval for any request outside of the approved selling strategy
  • Perform all pre-arrival planning tasks, management and group requests, ensuring they are noted on reservations as well
  • Comply with quality assurance expectations and standards
  • Develop and maintain positive working relationships with others, and support team to reach common goals
  • Perform all other duties as deemed necessary by management
  • Responsible for guest amenity program and arrival welcome initiatives

Requirements:

  • Excellent communication, organizational and customer service skills are required
  • Must be able to stand or sit for the duration of a shift if necessary, depending on daily responsibilities
What we offer:
  • robust wage package
  • excellent benefit plans
  • a matching 401K plan
  • professional development
  • generous bonuses
  • travel perks
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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