Guest Experience Coordinator

• Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
• Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
• Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
• Build genuine connection and excitement as the welcoming host even before guests step foot on property
• Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
• Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
• Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
• Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
• Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
• Support accurate, timely billing and maintain guest trust throughout their stay
• Sustain the Relationship — Post‑Stay Connection: Deliver thoughtful, personalized follow‑up communications that demonstrate care beyond the stay
• Foster emotional loyalty through meaningful relationships, creating lasting bonds with returning guests
• Maintain continuity of guest history and preferences to elevate future stays
• Act as an advocate and ongoing point of connection for guests long after checkout

• At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Extensive knowledge of luxury service standards and personalized service delivery
• Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
• Ability to operate all computer equipment necessary to perform the job
• knowledge of Opera PMS preferred/is a plus
• Excellent communication and interpersonal skills
• ability to communicate clearly with colleagues and guests and collaborate across departments
• Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
• US work authorization is required

knowledge of Opera PMS

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals