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Guest Experience Coordinator

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Four Seasons

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Location:
United States of America , Teton Village

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Coordinator who exudes enthusiasm in everything they do. The Guest Experience Coordinator is an integral part of the Guest Relations Team, and will report directly to the Guest Experience Manager.

Job Responsibility:

  • Ensure our guests receive exceptional service both before and throughout their stay
  • review daily arrivals with the Guest Experience Manager to ensure proper handling of Special Attention Guests, VIP guests as Elite, and High return guests
  • serve as first point of contact for guests, helping to guide the planning process as needed
  • act with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities
  • add personal recommendations, show local expertise, and touches to achieve best possible guest experience
  • assist guests with all inquiries concerning hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
  • create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team
  • execute, create, and keep inventory or individualized amenities for VIP guests
  • be driving force behind guest-centric projects aimed at elevating the experience and recognition of VIP guests
  • assist with courtesy calls to in-house VIPs and arrival welcome letters
  • perform top VIP room inspections to ensure spotless facilities, set up amenities, and other special touches that need to be arranged
  • extend welcome and farewell services to guests upon arrival and departure
  • handling complaints in creative and practical manner to recover guest experience

Requirements:

  • Solid knowledge of hotel operations
  • creativity and flair
  • flexible schedule with the ability to work all shifts, weekends and holidays
  • can-do approach to any task and strong commitment to service
  • ability to lift, push and pull up to 40lbs
  • fluent in English
  • experience in guest service preferably in a luxury hotel setting
  • advanced computer skills including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams
  • successful candidate must possess legal work authorization in the United States
What we offer:
  • Discounted housing available
  • Employee Travel Program
  • Medical, dental and vision insurance for you and your family
  • 5 Weeks PTO
  • Retail, spa and F&B discounts
  • Free Employee Cafeteria meals
  • Free uniform dry cleaning
  • Discounted/transferable ski passes
  • Free ski storage

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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