Guest Experience Coordinator Job at Four Seasons (Hook, Hampshire)

Guest Experience Coordinator

Four Seasons

Location:
United Kingdom , Hook, Hampshire

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world‑class hospitality in a stunning setting. Every moment of a guest’s stay matters, and our dedicated Guest Experience team plays a vital role in ensuring seamless, personalised and memorable experiences from start to finish. We are now seeking a committed and detail‑driven Guest Experience Coordinator to join our Leisure Reservations and PBX Team. This role is essential to maintaining exceptional service quality, supporting guests with warmth and professionalism, and upholding the highest standards of communication and care. As a Guest Experience Coordinator, you will be a central point of contact for guest enquiries, requests, and reservations. You will bring excellent communication skills, a passion for service, and the ability to multitask and prioritise effectively in a fast‑paced environment.

Job Responsibility:

Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised

Requirements:

Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays

What we offer:

Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit
Employee recognition programmes

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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