Guest Experience Coordinator Job at Four Seasons (Nashville)

Guest Experience Coordinator

Four Seasons

Location:
United States of America , Nashville

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Four Seasons Nashville, we are dedicated to delivering legendary service and creating memorable experiences for every guest. The Guest Experience Coordinator plays a critical role at the center of hotel operations, serving as the primary point of contact for guest communications while supporting seamless service delivery across departments. This role is essential to ensuring a personalized, efficient, and anticipatory guest experience from pre-arrival through post-departure.

Job Responsibility:

Answer incoming guest calls promptly and professionally, using guest names whenever possible and following established transfer and hold procedures
Manage the Four Seasons chat and messaging platforms, responding to guest requests efficiently and coordinating with appropriate departments to ensure resolution
Deliver exceptional guest service by handling inquiries, requests, and concerns with professionalism, discretion, and attention to detail
Utilize hotel systems such as Messenger, HotSOS, email, and Microsoft Teams to document, communicate, and follow up on guest needs
Provide accurate information regarding hotel services, hours of operation, amenities, local attractions, and in-house events
Support the Guest Experience Management team with administrative and clerical tasks, including pre-arrival preparations, post-departure follow-ups, and special guest touches
Review and manage guest room assignments when required to support smooth arrivals and operational flow
Maintain strict confidentiality of guest information and adhere to all data protection and security standards
Execute wake-up call procedures accurately and deliver personalized service when required
Stay informed on daily arrivals, departures, in-house guests, group movements, and meeting room schedules
Collaborate with Concierge, Front Desk, Guest Services, and other operational teams to assist with guest requests
Take In-Room Dining orders as needed, demonstrating full knowledge of the menu, including ingredients, allergy considerations, and wine recommendations
Assist Front Desk Agents with processing guest letters and in-room communications, as needed

Requirements:

Previous experience in a luxury hotel, hospitality, or customer service environment preferred
Strong verbal and written communication skills, with a professional and service-oriented demeanor
Ability to multitask and remain calm and organized in a fast-paced environment
Proficiency with hotel systems and technology, or the ability to learn quickly
High attention to detail, discretion, and a commitment to confidentiality
Authorization to work in the United States is required for this role

What we offer:

Dynamic Employee Culture where you are encouraged to be your true self
Inclusive and diverse employee engagement events all year-round
Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
Sick Pay, Disability Coverage and Life Insurance
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complementary Uniforms and uniform care
Complimentary Employee Meals
Comprehensive learning and development programs to help you master your craft

Additional Information:

Job Posted:
January 16, 2026

Employment Type:

Fulltime

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