Guest Experience Coordinator Job at Capital Vacations (Sedona)

Guest Experience Coordinator

In this multifaceted, guest-facing position, the Guest Experience Coordinator co...

Location

United States , Barnard

Salary:

22.00 - 25.00 USD / Hour

Twin Farms

Expiration Date

Until further notice

Requirements

Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
Exceptional verbal and written communication
can adapt tone and approach to varied guest and team interactions
Ability to complete tasks thoroughly and independently, with reliable follow-through
Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
Familiarity with basic vehicle operation and safe driving protocols
Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
Valid driver's license with a clean driving record

Job Responsibility

Greet and welcome guests upon arrival with warmth, professionalism, and grace
Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest's preferences
Respond promptly and thoughtfully to guest inquiries, requests, or concerns
Assist with logistics such as transportation, luggage handling, and guest room readiness
Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
Support the team in ensuring all guests depart with a sense of delight and lasting connection

What we offer

Health, dental, and vision insurance with employer contributions
Complimentary life insurance
401(k) retirement plan with employer match
Paid vacation, holidays, and sick time
Employee Assistance Program (EAP) with confidential support and resources
Relocation and travel assistance for select roles
Daily staff meal
Training, professional development, and tuition assistance
Competitive wages
Employee referral bonuses

Fulltime

Guest Experience Coordinator

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experienc...

Location

United States of America , Teton Village

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Solid knowledge of hotel operations
creativity and flair
flexible schedule with the ability to work all shifts, weekends and holidays
can-do approach to any task and strong commitment to service
ability to lift, push and pull up to 40lbs
fluent in English
experience in guest service preferably in a luxury hotel setting
advanced computer skills including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams
successful candidate must possess legal work authorization in the United States

Job Responsibility

Ensure our guests receive exceptional service both before and throughout their stay
review daily arrivals with the Guest Experience Manager to ensure proper handling of Special Attention Guests, VIP guests as Elite, and High return guests
serve as first point of contact for guests, helping to guide the planning process as needed
act with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities
add personal recommendations, show local expertise, and touches to achieve best possible guest experience
assist guests with all inquiries concerning hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team
execute, create, and keep inventory or individualized amenities for VIP guests
be driving force behind guest-centric projects aimed at elevating the experience and recognition of VIP guests
assist with courtesy calls to in-house VIPs and arrival welcome letters

What we offer

Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage

Fulltime

Guest Experience Coordinator

The Guest Experience Coordinator plays a key behind-the-scenes and guest-facing ...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in front office, guest services, or hospitality coordination, preferably in a luxury environment
Strong organizational skills with exceptional attention to detail
Ability to analyze guest data and translate insights into personalized service actions
Creative mindset with a passion for thoughtful, anticipatory guest experiences
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively in a fast-paced setting

Job Responsibility

Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery
Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments
Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay
Maintain accurate records of guest preferences, notes, and service recovery actions within internal systems
Act as a liaison between the Front Desk and operational teams to ensure timely and seamless execution of guest requests
Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded
Monitor guest feedback and service trends to identify opportunities for improvement and personalization
Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Guest Experience Coordinator

As a Guest Experience Agent, you’ll support guests from the moment they inquire ...

Location

Salary:

12500.00 - 21000.00 USD / Year ▼

AvantStay

Expiration Date

Until further notice

Requirements

Fluency in English is required
2+ year in customer service and/or concierge experience required
Experience with Zendesk
Experience in a call center environment
Strong communication skills and close attention to detail
Positive, enthusiastic and passionate about providing great customer service to our guests
Ability to understand and convey both business issues and technical concepts
Reliable, with a strong understanding of team dynamics
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines

Job Responsibility

Talk to escalated guests and troubleshoot guest issues
Make reservations for customers based on their various requirements and budgetary allowances
Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship
Interact with guests via phone, email, and text message
Support field operation teams in maintaining a consistent guest experience
Keep relevant systems updated with customer information and property details
Provide knowledgeable and accurate information regarding AvantStay properties and policies
Build and maintain positive relationships with field operators and local vendors
Provide the highest level of customer support to all current and future guests

What we offer

Flexible & fully remote - work from anywhere!

Fulltime

Guest Experience Coordinator

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire off...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays

Job Responsibility

Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised

What we offer

Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit

Fulltime

Guest Experience Coordinator

As a Guest Experience Coordinator at JLL, you'll serve as the welcoming face of ...

Location

United States , Cincinnati

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Exceptional verbal and written communication skills with professional phone etiquette
Ability to thrive in high-traffic environments while managing multiple inquiries simultaneously
Advanced proficiency in MS Office Suite, email systems, and business communication platforms (Teams, Webex)
Strong organizational skills with proven ability to prioritize and execute multiple tasks efficiently
Excellent interpersonal abilities with talent for building relationships across diverse stakeholder groups
Demonstrated capability to handle confidential information with discretion and maintain security protocols
Positive attitude with meticulous attention to detail and superior multitasking abilities

Job Responsibility

Manage incoming calls by taking detailed messages, answering inquiries, and directing calls to appropriate team members
Provide warm, professional greetings to all guests and visitors while ensuring their comfort throughout their visit
Maintain reception areas and public spaces to exceptional presentation standards, reflecting JLL's commitment to excellence
Execute daily opening and closing procedures for the front desk, ensuring operational readiness
Oversee efficient sorting and distribution of incoming mail, packages, and catering deliveries
Implement security protocols and maintain registration systems while controlling access through established procedures
Facilitate seamless communication between internal departments and coordinate meeting room setups for various events

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Guest Experience Coordinator

This role will assist all guests efficiently, courteously, and professionally in...

Location

United States , Nashville

Salary:

18.00 - 19.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Excellent communication, organizational and customer service skills are required
Must be able to stand or sit for the duration of a shift if necessary, depending on daily responsibilities

Job Responsibility

Handles guest check-ins and outs efficiently and in a friendly and professional manner
Utilizes a thorough working knowledge of the reservation system and procedures
takes reservations and knows cancellation procedures and policies
Resolve guest challenges and take appropriate action to ensure guest satisfaction
Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns
Assist with pre-registration and blocking of reservations
Prepares for group arrivals and departures
Provides the highest quality of service to guests at all times
Maintain confidentiality of proprietary information and protect company assets

What we offer

robust wage package
excellent benefit plans
a matching 401K plan
professional development
generous bonuses
travel perks
comprehensive health insurance
retirement plans
paid time off
on-site wellness programs

Fulltime

Guest Experience Coordinator

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire off...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays

Job Responsibility

Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised

What we offer

Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit

Fulltime

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Guest Experience Coordinator

Job Description

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Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

Guest Experience Coordinator

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