Guest Experience Coordinator

• Greet and welcome guests upon arrival with warmth, professionalism, and grace
• Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
• Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest's preferences
• Respond promptly and thoughtfully to guest inquiries, requests, or concerns
• Assist with logistics such as transportation, luggage handling, and guest room readiness
• Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
• Support the team in ensuring all guests depart with a sense of delight and lasting connection

• Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
• Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
• Exceptional verbal and written communication
• can adapt tone and approach to varied guest and team interactions
• Ability to complete tasks thoroughly and independently, with reliable follow-through
• Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
• Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
• Familiarity with basic vehicle operation and safe driving protocols
• Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
• Valid driver's license with a clean driving record
• High School diploma or equivalent required
• Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred

Prior experience in luxury hospitality, concierge services, or guest-facing roles

• Health, dental, and vision insurance with employer contributions
• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Relocation and travel assistance for select roles
• Daily staff meal
• Training, professional development, and tuition assistance
• Competitive wages
• Employee referral bonuses
• Exclusive dining and lodging privileges