Guest Experience Concierge Job at Four Seasons (Carlsbad)

Guest Experience Expert

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are de...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
I’m Alert Food Safety Certification (from City of Perth)
Experience working in customer service role preferable
Passion for customer service
Unrestricted working rights for Australia

Job Responsibility

Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings
Process all guest check-ins by confirming reservations, and issuing and activating room keys
Coordinate with Housekeeping to track readiness of rooms for check-in
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay
Process all payment types such as room charges, cash, checks, debit, or credit
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines
Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers

What we offer

Beautiful location on the Elizabeth Quay waterfront
5 minutes walk from Elizabeth Quay station and close to public transport
Free Employee Duty Meals
Free breakfast cereal, coffee and tea throughout the day
Discounts on hotel rooms and food and beverage with Marriott Internationally
Discounts on retail venues around the location
Paid Birthday Leave
Sabbatical Leave
Paid Parental Leave
Recognition and wellbeing programs

Fulltime

Front Office Manager

We are seeking an experienced and service-driven Front Office Manager to lead th...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office leadership role within a 5 luxury hotel*, managing Front Desk, Concierge, Guest Relations and Guest Experience operations
An authentic, engaging and strategic leadership style, with the ability to coach, inspire and develop high-performing teams
Strong understanding of luxury service standards, with exceptional attention to detail and a guest-centric mindset
A positive, resilient and solution-oriented attitude, able to adapt to a fast-paced and demanding environment
Impeccable communication skills, with the ability to engage confidently with guests, colleagues and senior leaders
Strong organisational, problem-solving and delegation skills
Solid business acumen, with experience in labour management, cost control, budgeting and P&L awareness
Minimum 2 years in a leadership role within Rooms Division
Professional / Technician degree or equivalent
Spanish / English language ability: High

Job Responsibility

Set the strategic and operational direction for Front Office, Guest Services, Concierge and Guest Experience, in close collaboration with the Rooms leadership team
Provide strong leadership, coaching and feedback, establishing development plans, succession planning and talent pipelines for all Front Office team members
Oversee the recruitment, onboarding, training and performance evaluation of the Front Desk, Guest Services, Concierge and Guest Experience teams
Drive performance by establishing KPIs, service benchmarks and quality standards, continuously identifying opportunities to enhance the guest experience
Ensure a seamless guest journey, delivering flawless check-in and check-out experiences and proactive service recovery when needed
Maintain a strong operational presence and visibility, particularly during peak periods, personally engaging with VIPs, long-stay, repeat and first-time guests
Build strong relationships across the Rooms Division and with other departments to ensure a cohesive and consistent guest experience
Lead and coordinate all Concierge and Guest Experience initiatives, including pre-arrival communication, in-stay personalization and post-stay follow-up
Manage labour and operating costs through effective rostering, budgeting, inventory control and purchasing decisions, ensuring optimal productivity
Lead or participate in projects and initiatives that support business needs, innovation and continuous improvement

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for business clothes
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Housing allowance

Fulltime

Chief Concierge

Responsible for supporting all aspects of Concierge functions in accordance with...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
no prior work experience required

Job Responsibility

Coordinates day-to-day operations
Develops specific goals and plans
Supports concierge team
Understands the impact of department’s operations
Supports the establishment of an effective database
Establishes relationships with local attractions, restaurants and other businesses
Provides recommendations and arranges services for guests
Maintains awareness of cultural differences
Provides check-in and check-out services
Maintains knowledge of rooms and their locations

Fulltime

Guest Experience Manager

Four Seasons Hotel Silicon Valley is currently looking for a Guest Experience Ma...

Location

United States of America , East Palo Alto, California

Salary:

80000.00 - 85000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum five years of progressive leadership experience in luxury hospitality
Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Strong emotional intelligence, diplomacy, and communication skills
Demonstrated ability to manage complex service recovery situations with grace and authority
Strong analytical capability and comfort with guest experience systems and data tools
Ability to lead cross-functional teams and influence without formal authority
Flexible approach required for a fast-paced and guest-driven environment
Must be flexible with schedule – Able to work weekdays, weekends, holidays and nights

Job Responsibility

Lead the full guest journey from pre-arrival through post-departure with a focus on personalization, recognition, and emotional engagement
Design, maintain, and evolve guest experience, levels of service, rituals, and service cues that reflect Four Seasons
Identify service gaps and create innovative enhancements that elevate the guest experience across all departments
Oversee a variety of select guests’ programming with a focus on accuracy, communication, and timely execution
When Elite Guests have a reservation at the property, the Director/Manager of Guest Experience is responsible for the oversight of each Elite Guest’s stay, working closely with Elite Contact to ensure a seamless experience
For Elite-Centrally Served Guests, the Director of Guest Experience will personally serve as the dedicated On-Property Point of Contact, following checklist responsibilities and maintaining continuous communication
Partner with all operating departments to support consistent service delivery
Lead operational team involved with personalized service
Track trends in guest feedback and lead cross-department action plans to resolve root causes
Collaborate with the General Manager and Director of Rooms on sensitive cases to ensure positive resolution

What we offer

Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Fulltime

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Club Concierge

Guest Experience Experts take the initiative to deliver a wide range of services...

Location

United States , New Orleans

Salary:

17.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Giving guests a smooth check-in and check-out
Building memorable and unique experiences
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

What we offer

Chance to be proud of the work you do
Opportunity to begin your purpose
Belong to an amazing global team
Become the best version of you
Equal opportunity employer
Valued and celebrated unique backgrounds

Fulltime

New

Assistant Director, Guest Experience - Jet

We are looking for a full-time Four Seasons Global Assistant Director who will a...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5+ years’ experience in a customer service setting that must include experience in a luxury brand environment, and/or travel environment
3+ years’ experience in a department head or similar leadership role managing people and performance
previous Hotel/ Resort experience and Concierge/ Guest Relations experience encouraged
Very strong oral and written communication skills
Strong computer and typing skills with basic knowledge of One Drive and SmartSheet
Exceptional social skills including the ability to rapidly build rapport with high expectation Four Seasons guests over the phone and in person
Requires a demonstrated ability to problem solve, particularly in instances where time is short, and guests require immediate assistance
A solid understanding of itinerary development, product pricing and costing, marketing processes, and selling techniques
A demonstrated ability to work cross-organizationally with other functional disciplines is helpful, but not required
Substantial travel experience via luxury methods is required

Job Responsibility

Support in managing the guest experience from time of booking through partnership with TCS GSMs
Be responsible for on trip guest experience holistically from movement flow, experiences, hotel stays, and in flight operations
As required, assist and lead the trips (minimum of 4-6 a year) as assigned by the DOGE
Maintain complete knowledge of all itineraries including destinations, modes of transportation, travel insurance, financial details, optional experiences, inclusions, and extra services
Act as a main point of supporting the TCS Guest Services Team for guest needs, through training, product knowledge and overall partnership to enhance the guest experience
Work with the DOGE and the TCS team as required to develop, proofread, and prepare all written materials
Accurately assume the appropriate role and responsibility depending on trip assignment, DOGE or GEM
Work closely with each guest to prepare his or her individual itinerary leveraging deep knowledge of all trip offerings
Capture guest preferences through pre-trip and on trip preparations to ensure they are communicated with each property along the journey
When on the ground, support the DOGE in all assigned program projects to enhance the operation, partnership and guest experience

Fulltime

Guest Experience Manager

The Guest Experience Manager will deliver a seamless, personalized guest experie...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge
Have fluency in English and Italian
Experience in Concierge is highly preferred
Minimum 1 year managing a team
Must have experience in Opera
Strong leadership & organizational skills required
Excellent communication and interpersonal abilities
Problem-solving and conflict-resolution skills
Skilled in active listening and providing constructive feedback to support team development

Job Responsibility

Lead and manage the full guest experience, ensuring personalized service and flawless coordination from arrival to departure
Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities
Collaborate with all departments (F&B, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience
Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care
Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction
Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion
Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences
Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

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Guest Experience Concierge

Four Seasons

Location:
United States of America , Carlsbad

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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Guest Experience Concierge

Four Seasons

Location:United States of America , Carlsbad

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Guest Experience Manager

Location:
United States of America , Carlsbad

Category:
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Contract Type:
Not provided

Job Posted:
February 19, 2026