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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Experience Concierge

United States of America, Carlsbad 23.25 USD / Hour · Job Posted February 19, 2026
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Job Description

At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests.

Job Responsibility

  • Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process
  • Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures
  • Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions
  • Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available
  • Properly distinguish between owner, renter, and exchanger reservations
  • Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit
  • Maintain a balanced bank and reconcile all transactions at the close of the shift
  • Handle several telephone calls at any given time

Requirements

  • Reading, writing and oral proficiency in the English language
  • Prior front office operations experience

What we offer

  • 401(k) Retirement Savings Plan
  • Excellent training and development opportunities
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
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