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Bulls Head, Earlswood Logo Bulls Head, Earlswood · Hospitality and Tourism

Guest Experience and Reservations Coordinator

United Kingdom, Malham · Job Posted May 31, 2026
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Job Description

We are looking for someone who embodies warm hospitality, innovation, an eye for detail, and craftsmanship in everything you do who is highly organised and detail-focused, thinks commercially and proactively, communicates clearly and professionally. A charming village inn since 1726, The Lister Arms is the beating heart of Malham. With 23 comfortable bedrooms along with a charming bar and inviting restaurant the Lister provides a home from home feeling for those exploring this beautiful part of the Yorkshire Dales. Owned by Daniel Thwaites, the Lister Arms is perfect for someone looking for a supportive work environment, who is ready to deliver charming hospitality in one of the Yorkshire Dales most established village inns.

Job Responsibility

  • End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
  • Booking the guests in on arrival

Requirements

  • Experience in reservations, front office or hospitality administration
  • Strong organisational and time management skills
  • Commercial awareness and understanding of revenue drivers
  • Experience with booking systems (e.g. Rezlynx, Zonal)
  • Strong communication and customer service skills
  • Experience in reservations, reception or working in a conference and events sales office is essential

What we offer

  • Stream - Ability to access up to 40% of your wages as you earn them
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Pension Scheme and Life assurance
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment
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