Guest Experience and Reservations Coordinator Job at Cottons Hotel & Spa (Malham)

Guest Experience and Reservations Coordinator

We are looking for someone who embodies warm hospitality, innovation, an eye for...

Location

United Kingdom , Malham

Salary:

Not provided

Cottons Hotel & Spa

Expiration Date

July 12, 2026

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Ability to access up to 40% of your wages as you earn them (Stream)
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all
An engaging & supportive work environment

Fulltime

Guest Experience and Reservations Coordinator

We are looking for someone who embodies warm hospitality, innovation, an eye for...

Location

United Kingdom , Malham

Salary:

Not provided

Aztec Hotel & Spa

Expiration Date

July 12, 2026

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Stream - Ability to access up to 40% of your wages as you earn them
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all
An engaging & supportive work environment

Fulltime

Guest Experience and Reservations Coordinator

We are looking for someone who embodies warm hospitality, innovation, an eye for...

Location

United Kingdom , Malham

Salary:

Not provided

Bulls Head, Earlswood

Expiration Date

July 12, 2026

Requirements

Experience in reservations, front office or hospitality administration
Strong organisational and time management skills
Commercial awareness and understanding of revenue drivers
Experience with booking systems (e.g. Rezlynx, Zonal)
Strong communication and customer service skills
Experience in reservations, reception or working in a conference and events sales office is essential

Job Responsibility

End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
Booking the guests in on arrival

What we offer

Stream - Ability to access up to 40% of your wages as you earn them
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Pension Scheme and Life assurance
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Bespoke training programmes accessible to all
An engaging & supportive work environment

Fulltime

F&B Reservations and Experience Coordinator

Ladies and Gentlemen who embody the spirit of Nekajui, a Ritz‑Carlton Reserve, s...

Location

Costa Rica , Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience (1–2 years) in luxury hospitality, fine dining restaurants, guest experience coordination, or reservations management
Experience managing culinary or in‑residence dining experiences, including private chef services or bespoke events
Prior use of OpenTable or other advanced reservation platforms, ideally in a high‑end or luxury environment
Full professional proficiency in English and Spanish, both spoken and written
Strong proficiency in Opera, GXP, Microsoft 365, and digital communication platforms
Basic skills in design or visual‑creation tools (e.g., Canva, Adobe Illustrator, or light photo editing)
Familiarity with luxury hospitality standards, Forbes service principles, and personalized guest experience methodologies
Demonstrated ability to deliver anticipatory, personalized, and emotionally engaging service
Strong cultural awareness and the ability to interact gracefully with high‑profile guests
High level of poise, emotional intelligence, and discretion

Job Responsibility

Serve as the primary point of contact for all restaurant reservations and Food & Beverage inquiries
Coordinate and confirm all dining reservations
Manage and orchestrate all in‑residence culinary experiences
Ensure clear, real‑time communication with Restaurants, Culinary, IVD, Guest Experience, Pre‑Arrival, and Residences Services
Identify and anticipate guest preferences, allergies, and special needs
Provide elegant and timely follow‑up on celebrations, dietary needs, custom menus, or private Residence experiences
Ensure all outgoing information is accurate, updated, and consistent
Maintain continuous communication with Guest Experience and Pre‑Arrival teams
Lead the use, accuracy, and optimization of OpenTable
Identify enhancement opportunities to elevate the guest experience and contribute to revenue

Fulltime

Reservations & Guest Experience Coordinator

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reception & Guest Experience Coordinator

Reporting to the onsite Compass lead and in collaboration with the onsite Locati...

Location

Canada , Mississauga

Salary:

48000.00 CAD / Year

Canteen

Expiration Date

Until further notice

Requirements

Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
Excellent written and verbal communication skills
Strong relationship building skills
Strong analytical and adaptability skills
Strong technical skills and ability to learn and operate internal and external systems
Ability to manage competing priorities and meet frequent deadlines
Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
Smart serve certified or willingness to become smart serve certified
Resourceful learner with an improvement mindset and strong problem-solving abilities

Job Responsibility

Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
Coordinate space reservations and guest registrations from the main reception desk
Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
Register and check in clients and visitors as required using internal systems
Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events
Assist with planning and communicating office meetings and community events as required
Support activities for security, fire, health, and safety guidelines as required
Conduct opening and closing duties
Assist with mail and courier duties as required
Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest

What we offer

Comprehensive health, vision, and dental care coverage
Mental Health and Well-Being initiative
Employment Assistance Program (24/7 support)

Fulltime

Guest Experience Coordinator

As a Guest Experience Agent, you’ll support guests from the moment they inquire ...

Location

Salary:

12500.00 - 21000.00 USD / Year ▼

AvantStay

Expiration Date

Until further notice

Requirements

Fluency in English is required
2+ year in customer service and/or concierge experience required
Experience with Zendesk
Experience in a call center environment
Strong communication skills and close attention to detail
Positive, enthusiastic and passionate about providing great customer service to our guests
Ability to understand and convey both business issues and technical concepts
Reliable, with a strong understanding of team dynamics
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines

Job Responsibility

Talk to escalated guests and troubleshoot guest issues
Make reservations for customers based on their various requirements and budgetary allowances
Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship
Interact with guests via phone, email, and text message
Support field operation teams in maintaining a consistent guest experience
Keep relevant systems updated with customer information and property details
Provide knowledgeable and accurate information regarding AvantStay properties and policies
Build and maintain positive relationships with field operators and local vendors
Provide the highest level of customer support to all current and future guests

What we offer

Flexible & fully remote - work from anywhere!

Fulltime

Guest Experience Coordinator

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire off...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in hospitality, guest services, or reservations preferred
Exceptional attention to detail and strong organisational skills
Excellent written and verbal communication abilities
A hospitable nature and genuine passion for delivering outstanding service
Ability to multitask, prioritise and remain calm under pressure
Professional, positive, and collaborative attitude
Flexible availability, including weekends and holidays

Job Responsibility

Assist guests with reservation enquiries, room requests, and general information
Handle both telephone and written communication with accuracy, warmth and professionalism
Liaise closely with hotel departments to ensure seamless coordination of guest needs
Support the PBX operation by managing calls promptly and efficiently
Anticipate guest expectations, providing personalised suggestions and solutions
Maintain detailed records of guest preferences and special requirements
Uphold Four Seasons standards of luxury, care and service excellence
Ensure all correspondence and booking details are accurate and meticulously organised

What we offer

Excellent Training & Career development opportunities
Four Seasons employee travel programme
Be the guest experience at the hotel
BUPA Dental Health Care
Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
Shuttle bus service from the hotel between Fleet & Church Crookham
Opportunities to build a successful career with global potential
Free uniform dry cleaning available
Annual themed employee party and many social, charitable & sporting events throughout the year
Access to Wagestream – salary advance benefit

Fulltime

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Guest Experience and Reservations Coordinator

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