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Cottons Hotel & Spa Logo Cottons Hotel & Spa · Hospitality and Tourism

Guest Experience and Reservations Coordinator

United Kingdom, Malham · Job Posted July 03, 2026
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Job Description

Are you looking for the next step in your career? We are looking for someone who embodies warm hospitality, innovation, an eye for detail, and craftsmanship in everything you do who is highly organised and detail-focused, thinks commercially and proactively, communicates clearly and professionally. A charming village inn since 1726, The Lister Arms is the beating heart of Malham. With 23 comfortable bedrooms along with a charming bar and inviting restaurant the Lister provides a home from home feeling for those exploring this beautiful part of the Yorkshire Dales. Owned by Daniel Thwaites, the Lister Arms is perfect for someone looking for a supportive work environment, who is ready to deliver charming hospitality in one of the Yorkshire Dales most established village inns.

Job Responsibility

  • End-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival
  • Booking the guests in on arrival

Requirements

  • Experience in reservations, front office or hospitality administration
  • Strong organisational and time management skills
  • Commercial awareness and understanding of revenue drivers
  • Experience with booking systems (e.g. Rezlynx, Zonal)
  • Strong communication and customer service skills
  • Experience in reservations, reception or working in a conference and events sales office is essential

What we offer

  • Competitive salary, negotiable dependent on experience
  • Stream - Ability to access up to 40% of your wages as you earn them
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Pension Scheme and Life assurance
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Bespoke training programmes accessible to all
  • Engaging & supportive work environment
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