CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Experience Ambassador

United States of America, Miami Beach, Florida · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

The Guest Experience Ambassador is an integral part of the Front Office Team, and reports to the Assistant Guest Experience Manager. This department is the first and last impression. Understanding the Four Seasons guests, their preferences, and what is required to make their stays personalized, seamless and memorable is most important in this role. It requires a passion for delivering the best-in-class service, creativity, organization and knowing how to deliver on even the most challenging and unique requests.

Job Responsibility

  • Anticipate arrivals and prepare for departures
  • Manage transportation requests
  • Communicate effectively with all departments on guests’ stays, previous experiences and important information
  • Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensure Elite guest protocols for arrival are consistently executed
  • Find opportunities to create a more personalized stay, or to be able to surpass the guest expectations

Requirements

  • Previous front office experience in a luxury environment
  • Organization skills, operation knowledge and effective communication
  • Creative and resourceful problem-solving skills
  • Candidates must have valid work authorization for the U.S.

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Parking
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Experience Ambassador

8 matching positions

Guest Experience Ambassador

We currently have an opportunity for a Guest Experience Ambassador to join our i...
Location
Location
Italy , Milano
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One + years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest's preferences
  • You must possess the legal right to work in Italy and have fluency in English and Italian
Job Responsibility
Job Responsibility
  • Welcoming and checking in hotel guests
  • Introducing the hotel and accommodation
  • Establishing credit or payment method
  • Arranging for luggage to be delivered to guest rooms
  • Checking guests out of the hotel at the end of their stay
  • Preparing and explaining guest bills
  • Responding to a wide variety of guest requests and adding personal recommendations and touches ensuring guests receive the highest levels of service excellence
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Meals available at our Employee Restaurant
  • Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
  • Employee Recognition Programs
  • Opportunities to build a successful career with global potential
  • Fulltime
Read More
Arrow Right

Guest Experience Ambassador

About Four Seasons: Four Seasons is powered by our people. We are a collective o...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a similar role within 5* luxury Hotel
  • Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations
  • Fluency in multiple languages is an asset
  • Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team
  • Creativity and attention to the details
  • Knowledge of Opera
Job Responsibility
Job Responsibility
  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests
  • Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly
  • Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience
  • Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction
  • Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience
What we offer
What we offer
  • Work Authorization
  • Competitive tax-free salary and service charge
  • End of service gratuity
  • Complimentary full board living accommodation in a high quality, well-resourced staff housing
  • Vibrant fitness facilities including gym and swimming pool
  • Free transportation to and from work
  • Medical and life insurance
  • Paid annual leave
  • Paid home leave tickets
  • Social and sporting events
  • Fulltime
Read More
Arrow Right

Guest Relations & Guest Experience Manager

The Guest Relations & Guest Experience Manager own the guest experience at ...At...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage
  • Emotionally intelligent — quick to read people and adapt your approach to each guest
  • A natural relationship-builder, equally at ease with regulars, VIPs and press
  • Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile
  • A sharp eye for detail and the judgement to fix issues before a guest ever notices
  • Clear, confident writing for guest correspondence, copy and team briefings
  • Working knowledge of UK Health & Safety, GDPR and data protection
  • Available to work evenings, weekends and bank holidays
  • Francophile
Job Responsibility
Job Responsibility
  • Engage with guests before, during and after their stay, building a genuine relationship with each one
  • Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t
  • Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival
  • Personally manage VIP arrivals, welcome cards and bespoke amenities
  • Own the response to complaints and service failures, resolving them during the stay wherever possible
  • Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it
  • Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR
  • Turn guest relationships and insight into coverage, referrals and word of mouth
  • Host press and VIP visits, representing the hotel as its lead ambassador
  • Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele
What we offer
What we offer
  • Service charge (£9,000–£10,000 per annum, subject to business levels)
  • Discretionary bonus of up to 20% against KPIs
  • Enhanced pension scheme
  • Enhanced annual leave
  • Enhanced maternity and paternity pay
  • Complimentary meals while on duty
  • Private Bupa Health Plan
  • Social events and engagement programmes
  • Access to CODE App hospitality benefits
  • Fulltime
Read More
Arrow Right
New

Guest Experience Manager

Join TUI Hotels & Resorts as a Guest Experience Manager at TUI SUNEO Palm Beach ...
Location
Location
Tunisia , Monastir
Salary
Salary:
Not provided
https://www.tui.com Logo
TUI
Expiration Date
July 02, 2026
Flip Icon
Requirements
Requirements
  • Strong leadership skills, a positive and engaging character, great team player who leads by example
  • Confident in performance management (operations and team) and with strong communication skills
  • Ability to conduct quality assessments and analyse feedback
  • Fully adaptable and flexible individual with the ability to work well under pressure
  • Strong organisational and time management skills
  • Ability to work with a wide range of departments and focus on the overall customer experience
  • Experience working within guest service management or within hotel operations with guest interaction
  • Commitment to sustainability practices
Job Responsibility
Job Responsibility
  • Act as a TUI SUNEO brand ambassador with in-depth knowledge of the brand and ensure it is being delivered according to specifications
  • Conduct quality assessments and analyse guest feedback from channels like TripAdvisor and Qualtrics, implement improvement plans, report hotel quality and performance in regular meetings
  • Manage and motivate your dedicated TUI SUNEO team and support all hotel departments/colleagues to create a one team ethos
  • Demonstrate strong leadership skills and passion for customer experience
  • Maintain a strong relationship with all other Heads of Department, Management and key stakeholders across the TUI Group
  • Organize and attend hotel events, support VIP visitors, and special groups
  • Support staff development, conduct performance reviews, and provide training
  • Address guest requests and complaints and provide ongoing service and compliant resolution training to your team and wider colleagues
What we offer
What we offer
  • Meals and soft drinks during working hours
  • Exceptional approach to learning including recognised hospitality qualifications, TUI Learning Lounge access with recorded and virtual courses
  • Career development, trainings and opportunities to work across TUI Group
  • Contract provided in accordance with local legislation and entity of employment
  • Fulltime
Read More
Arrow Right

Guest Experience Manager

As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of e...
Location
Location
United States , New York
Salary
Salary:
80000.00 USD / Year
Starwood Hotels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • minimum of 2 years of similar work experience
  • excels at communication, both verbal and written
  • is flexible and willing to meet the demands of a 24-hour operation
  • prior experience in a quality luxury hotel brand
Job Responsibility
Job Responsibility
  • Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout the hotel and partner with operational departments to ensure flawless execution
  • Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests
  • Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest's stay
  • Communicate vital guest information to applicable operational departments
  • Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival
  • Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience
  • Review guest comments, guest satisfaction results and other data to identify areas for improvement. Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges
  • Customize opportunities and experiences for guests above and beyond operational standards
  • Fulltime
Read More
Arrow Right

F&B Guest Experience Manager

The F&B Guest Experience Manager is responsible for curating exceptional, person...
Location
Location
United States of America , Río Grande
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in Food & Beverage operations or guest experience leadership within luxury hospitality
  • A genuine passion for service excellence and creating memorable guest moments
  • Strong leadership, communication, and interpersonal skills
  • High emotional intelligence and the ability to manage guest concerns gracefully
  • Detail-oriented mindset with a proactive, hands-on approach
  • Ability to work flexible schedules, including evenings, weekends, and holidays
  • Cultural awareness and comfort engaging with an international clientele
Job Responsibility
Job Responsibility
  • Lead and oversee the guest experience across all Food & Beverage outlets, ensuring consistency and excellence in service delivery
  • Serve as a brand ambassador by actively engaging with guests, building meaningful connections, and anticipating needs
  • Handle guest feedback and service recovery with professionalism, empathy, and efficiency
  • Collaborate with F&B leadership, Culinary teams, and Front Office to ensure seamless end-to-end guest journeys
  • Monitor guest satisfaction metrics, online reviews, and internal feedback to drive continuous improvement
  • Train, coach, and support teams in service standards, emotional luxury, and personalized interactions
  • Support VIP guests, special events, and bespoke dining experiences
  • Ensure compliance with Four Seasons policies, health and safety standards, and local regulations
What we offer
What we offer
  • Energizing Employee Culture
  • Competitive salary and a comprehensive benefits package
  • Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for business clothing
  • Complimentary employee meals
  • Paid holidays, vacation, and sick days
  • Culinary, retail and wellness experiences at special rates
  • Fulltime
Read More
Arrow Right

Director of Guest Experience

The Director of Guest Experience at Hotel Trinity, along with their team, owns t...
Location
Location
United States , Austin
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous leadership experience, preferably in a full-service hotel environment.
  • Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
  • Ability to develop and motivate teams while managing multiple operational priorities.
  • Experience with hotel systems (PMS, POS) and strong understanding of hotel procedures.
  • Proven ability to drive performance results and uphold hospitality standards.
Job Responsibility
Job Responsibility
  • Develop and oversee strategies that enhance guest satisfaction across all touchpoints by elevating ordinary interactions into unforgettable experiences (Front Office, Housekeeping, Food & Beverage, Spa, and other outlets).
  • Partner with hotel leadership to embed a culture of hospitality that drives loyalty and enables premium pricing for our services
  • Monitor guest feedback channels (GSS, social media, brand reviews, surveys) to measure the effectiveness of personalization strategies in building loyalty and increasing guest spend.
  • Lead training, coaching, and recognition programs that empower associates and leaders to consistently create meaningful guest connections.
  • Collaborate with Operations, Sales, Revenue, and F&B teams to design and activate experiences that enhance leisure, business, and group stays.
  • Create and track guest experience KPIs
  • share insights and recommendations with Regional and senior leadership.
  • Ensure guest experience initiatives deliver measurable ROI through enhanced loyalty and total spend.
  • Act as a visible ambassador for the property, engaging with guests and modeling authentic experiential hospitality that inspires human connection.
What we offer
What we offer
  • Day 1 Medical, Dental and Vision insurance
  • Paid Parental Leave
  • Vacation/Paid Time Off (PTO) with rollover
  • 401(k) with company match
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development opportunities
  • Tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Fulltime
Read More
Arrow Right

Executive Administrative Assistant & Guest Ambassador

As Executive Administrative Assistant & Guest Ambassador at The Park Gstaad, A F...
Location
Location
Switzerland , Saanen
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years executive administrative experience in luxury hospitality
  • Proven success supporting executives in fast-paced environments
  • Exceptional organizational skills with attention to detail and discretion
  • Excellent communication skills (English and German fluency required additional languages advantageous)
  • Familiarity with luxury service standards
  • Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)
Job Responsibility
Job Responsibility
  • Provide comprehensive administrative support to General Manager and Executive Committee
  • Manage executive calendars, correspondence, travel arrangements, and confidential documentation
  • Greet guests and manage arrival/departure protocols with warmth and precision
  • Coordinate executive briefings, presentations, and departmental communications
  • Handle guest correspondence, special requests, and follow-up communications
  • Support event planning for executive functions, dinners, and owner meetings
  • Maintain organized filing systems and ensure data privacy compliance
  • Liaise between executives, guests, and departments for seamless communication
What we offer
What we offer
  • Competitive salary and comprehensive benefits
  • Employee meals and uniform laundry service
  • Monthly Employee Recognition Program
  • Global career growth opportunities through Task Forces and Transfers
  • Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)
  • Fulltime
Read More
Arrow Right