Guest Experience Ambassador Job at Four Seasons (Dubai)

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Director of Guest Experience

The Director of Guest Experience is a leadership role responsible for shaping, e...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven leadership experience in guest experience, rooms, or operations within a luxury hotel or resort environment
Strong understanding of luxury service principles and the ability to translate them into daily operations
Exceptional interpersonal, communication, and problem-solving skills
A guest-first mindset with the emotional intelligence to lead with empathy and authenticity
Experience analyzing guest satisfaction data and implementing service improvement strategies
Ability to inspire, influence, and collaborate across departments and leadership levels

Job Responsibility

Lead and oversee the end-to-end guest journey, ensuring seamless, personalized experiences from arrival to departure
Serve as the brand ambassador for guest experience, embedding Four Seasons service culture and standards across all departments
Collaborate closely with Rooms, Food & Beverage, Spa, and other operational leaders to ensure service consistency and excellence
Analyze guest feedback, service metrics, and trends to identify opportunities for continuous improvement
Resolve complex guest concerns with professionalism, empathy, and decisive action
Coach, mentor, and develop leaders and frontline teams to deliver intuitive, anticipatory service
Drive service innovation initiatives that enhance guest satisfaction, loyalty, and emotional connection to the brand
Support VIP, repeat, and high-profile guest experiences, ensuring expectations are exceeded

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Ambassador

The Ambassador role at W Ibiza involves enhancing the guest experience by activa...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Engage hotel guests to enhance the service experience
Respond to guest requests for special arrangements or services
Gather and provide local area knowledge to inform guests
Contact appropriate departments to resolve guest issues
Report accidents and unsafe conditions
Follow company policies and procedures
Welcome and acknowledge guests
Assist individuals with disabilities
Develop and maintain positive working relationships
Comply with quality assurance standards

Fulltime