Guest Experience Ambassador Job at Four Seasons (Dubai)

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

New

Guest Experience Manager

Reporting to the Front Office Manager, the Guest Experience Manager will deliver...

Location

Spain , Madrid

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge
Have fluency in English and Spanish
Minimum 1 year managing a medium-sized team
Must have experience in Opera
Strong leadership & organizational skills required
Excellent communication and interpersonal abilities
Foster creativity
Problem-solving and conflict-resolution skills
Skilled in active listening and providing constructive feedback to support team development

Job Responsibility

As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel
Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests
Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings
Lead and deliver training sessions organized by PnC: Glitchology
Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure
Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay
Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities
Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience
Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care
Ensure Golden is kept updated with all guest preferences

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
Complimentary Dry Cleaning for Employee Uniforms
50 natural days of vacation, and the day of the birthday free
Complimentary Private Health insurance
Complimentary Employee Meals

Fulltime

Ambassador

The Ambassador role at W Ibiza involves enhancing the guest experience by activa...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Engage hotel guests to enhance the service experience
Respond to guest requests for special arrangements or services
Gather and provide local area knowledge to inform guests
Contact appropriate departments to resolve guest issues
Report accidents and unsafe conditions
Follow company policies and procedures
Welcome and acknowledge guests
Assist individuals with disabilities
Develop and maintain positive working relationships
Comply with quality assurance standards

Fulltime

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
The ability to keep calm under pressure, while at times, handling multiple tasks
Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
Presented professionally at all times

Job Responsibility

Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors

What we offer

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
Complimentary meals whilst on duty
Internal and external development opportunities

Fulltime

Plaza (Lobby) Ambassador

The Ambassador elevates the guest experience by orchestrating the unique arrival...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
Training or certification in hospitality, tourism, guest experience, or related fields preferred
Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods

Job Responsibility

Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
Prioritize unresolved or outstanding guest requests from previous days

Fulltime