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Guest Experience Ambassador

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Marriott Bonvoy

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Location:
United States , West Palm Beach

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

55000.00 USD / Year
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Job Description:

The Guest Experience Ambassador is a highly visible luxury hospitality professional dedicated to crafting seamless, personalized in-room experiences for guests throughout their stay. Assigned to approximately 30 rooms daily, the Ambassador serves as the floor’s host, concierge, and service liaison, ensuring every moment—from arrival to departure—is executed with quiet precision and genuine warmth. Working from 11:00 AM to 7:00 PM, this role requires exceptional awareness, emotional intelligence, and operational discipline. The Ambassador anticipates guest needs before they are expressed, coordinates services discreetly across departments, and ensures every detail of the guest environment reflects the highest standards of luxury hospitality. This role embodies the art of anticipatory service—gracious, intuitive, and effortlessly refined.

Job Responsibility:

  • Coordinate in real time with the Front Desk regarding room assignments, arrivals, and guest preferences
  • Ensure amenities are thoughtfully prepared and presented prior to guest arrival
  • Welcome guests upon arrival to the floor with warmth, confidence, and discretion
  • Escort guests when appropriate, introducing the room experience and confirming service preferences
  • Provide direct contact information to create ease, accessibility, and personalized service throughout the stay
  • Conduct detailed inspections of all assigned stayover rooms with a focus on presentation, precision, and luxury-level standards
  • Monitor departures and coordinate closely with Housekeeping to support seamless room turnover
  • Review minibar consumption and ensure accurate communication with the appropriate departments
  • Maintain impeccable corridor presentation and ensure prompt tray removal and service follow-up
  • Serve as the communication hub between Front Desk, Housekeeping, Engineering, and In-Room Dining during peak operational hours
  • Anticipate service opportunities and resolve concerns before they impact the guest experience
  • Coordinate service delivery discreetly while maintaining the guest’s sense of ease and privacy
  • Utilize technology and internal systems to ensure seamless, efficient service coordination

Requirements:

  • Exceptional interpersonal presence and confidence in guest-facing environments
  • Highly detail-oriented with strong operational discipline
  • Calm and composed in high-occupancy, fast-paced settings
  • Natural emotional intelligence and guest awareness
  • Passion for anticipatory service and luxury hospitality standards
  • Ability to communicate clearly and collaborate across departments
  • Luxury hotel, lifestyle property, or high-touch hospitality experience is strongly preferred
What we offer:
  • Medical, dental, & vision insurance
  • Winter Housing Stipend
  • Recreational benefits, either employer sponsored ski pass or end of season bonus
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company’s 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more
  • Unlimited paid time off
  • Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
  • Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
  • Eligible to enroll in Health savings accounts or Flexible Spending Accounts
  • Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
  • Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
  • Company-paid short-term disability
  • WINFertility guidance for those enrolled in Sage medical plan
  • Calm Health Application Subscription
  • Tuition Reimbursement of up to $2,000 per calendar year

Additional Information:

Job Posted:
March 22, 2026

Expiration:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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