Guest Experience Ambassador, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Guest Experience Ambassador role at Sheraton Grand Sydney Hyde Park involves assisting guests, providing exceptional service, and creating meaningful guest experiences tailored to their needs. The position requires knowledge of the hotel and local area, relationship-building, and ensuring guest satisfaction through thoughtful service and professionalism.

Job Responsibility:

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.)
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities
Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem
Report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
July 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Ambassador