Guest Experience Ambassador Job at Four Seasons (Milano)

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Director of Guest Experience

The Director of Guest Experience is a leadership role responsible for shaping, e...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven leadership experience in guest experience, rooms, or operations within a luxury hotel or resort environment
Strong understanding of luxury service principles and the ability to translate them into daily operations
Exceptional interpersonal, communication, and problem-solving skills
A guest-first mindset with the emotional intelligence to lead with empathy and authenticity
Experience analyzing guest satisfaction data and implementing service improvement strategies
Ability to inspire, influence, and collaborate across departments and leadership levels

Job Responsibility

Lead and oversee the end-to-end guest journey, ensuring seamless, personalized experiences from arrival to departure
Serve as the brand ambassador for guest experience, embedding Four Seasons service culture and standards across all departments
Collaborate closely with Rooms, Food & Beverage, Spa, and other operational leaders to ensure service consistency and excellence
Analyze guest feedback, service metrics, and trends to identify opportunities for continuous improvement
Resolve complex guest concerns with professionalism, empathy, and decisive action
Coach, mentor, and develop leaders and frontline teams to deliver intuitive, anticipatory service
Drive service innovation initiatives that enhance guest satisfaction, loyalty, and emotional connection to the brand
Support VIP, repeat, and high-profile guest experiences, ensuring expectations are exceeded

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Resort Manager

Owner: Grupo Cisneros Opening Date: Q2 2027 # of Rooms: 93 rooms (64 Guestrooms ...

Location

Dominican Republic , Samaná

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong communicator who speaks fluent Spanish and English
Previous opening and resort experience strongly preferred
Proven project management skills
Ability to create exceptional guest experiences in the Dominican Republic, for both the Resort and Residential experience
Four Seasons brand ambassador with a strong understanding of social & environmental Governance
A decisive operational leader responsible for the day‑to‑day excellence of all resort operations, ensuring the property’s service, culture, and performance remain aligned with Four Seasons standards
A strategic operator who brings key stakeholders together, maintaining operational focus, communication flow, and alignment as the resort transitions from pre‑opening to full operation
Skilled in navigating complex environments, anticipating challenges, and implementing systems and structures that ensure consistency and readiness across Rooms, F&B, Residences, Spa, Recreation, and Heart of House departments
Strong communicator with the ability to adapt to multiple stakeholders including ownership, corporate, local partners, and government representatives
Acts as a powerful brand ambassador, reinforcing Tropicalia’s identity as a purpose‑driven, sustainable luxury resort rooted in Dominican culture and community partnerships

Job Responsibility

A decisive operational leader responsible for the day‑to‑day excellence of all resort operations, ensuring the property’s service, culture, and performance remain aligned with Four Seasons standards
A strategic operator who brings key stakeholders together, maintaining operational focus, communication flow, and alignment as the resort transitions from pre‑opening to full operation
Skilled in navigating complex environments, anticipating challenges, and implementing systems and structures that ensure consistency and readiness across Rooms, F&B, Residences, Spa, Recreation, and Heart of House departments
Strong communicator with the ability to adapt to multiple stakeholders including ownership, corporate, local partners, and government representatives
Acts as a powerful brand ambassador, reinforcing Tropicalia’s identity as a purpose‑driven, sustainable luxury resort rooted in Dominican culture and community partnerships
Demonstrates agility and operational innovation required for a pre‑opening in a developing luxury market
Embodies a strong guest‑centric philosophy, setting the tone for service excellence and personalized luxury experiences throughout the resort
Maintains an on‑the‑floor leadership presence, fostering genuine engagement with guests, employees, owners, and the local community
A role model of Four Seasons’ Evolve Leadership Behaviors, inspiring teams through authenticity, visibility, and integrity
Serves as a culture carrier ensuring that empathy, respect, warmth, and the Golden Rule define the workplace environment

Fulltime

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
The ability to keep calm under pressure, while at times, handling multiple tasks
Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
Presented professionally at all times

Job Responsibility

Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors

What we offer

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
Complimentary meals whilst on duty
Internal and external development opportunities

Fulltime

Plaza (Lobby) Ambassador

The Ambassador elevates the guest experience by orchestrating the unique arrival...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
Training or certification in hospitality, tourism, guest experience, or related fields preferred
Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods

Job Responsibility

Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
Prioritize unresolved or outstanding guest requests from previous days

Fulltime

Guest Experience Executive

We are seeking a polished, people-loving Guest Experience Executive to join our ...

Location

Australia , Sydney

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

A natural ability to connect with people and confidently engage with guests from diverse backgrounds
Experience in a customer-facing environment, with luxury hotel or premium service experience highly regarded
Comfort using computer systems to manage guest profiles and communications (experience with Opera PMS is highly advantageous)
Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues and key stakeholders
Strong attention to detail and the ability to anticipate guest needs to deliver memorable experiences
Initiative, professionalism and a genuine passion for luxury hospitality and guest experience

Job Responsibility

Deliver warm, personalised arrival and departure experiences, with a focus on VIP, loyalty, long-stay and special-occasion guests
Act as the primary lobby host, managing guest flow, lobby presentation and ensuring a welcoming and professional environment
Coordinate pre-arrival communication, special requests and Guest of the Day recognition, maintaining accurate guest profiles
Maintain awareness of VIP and loyalty guest movements, working closely with departments to ensure seamless recognition and service
Handle guest enquiries, feedback and concerns professionally, supporting service recovery and guest satisfaction
Liaise with operational teams to communicate guest requests, preferences and movements
Provide concierge-style assistance including luggage support, transport arrangements, dining reservations and local recommendations
Support guest experience initiatives, quality standards and service performance outcomes
Represent Sofitel and Accor as a brand ambassador through professional presentation and promotion of hotel facilities and services

What we offer

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

F&B Guest Experience Manager

The F&B Guest Experience Manager is responsible for curating exceptional, person...

Location

United States of America , Río Grande

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in Food & Beverage operations or guest experience leadership within luxury hospitality
A genuine passion for service excellence and creating memorable guest moments
Strong leadership, communication, and interpersonal skills
High emotional intelligence and the ability to manage guest concerns gracefully
Detail-oriented mindset with a proactive, hands-on approach
Ability to work flexible schedules, including evenings, weekends, and holidays
Cultural awareness and comfort engaging with an international clientele

Job Responsibility

Lead and oversee the guest experience across all Food & Beverage outlets, ensuring consistency and excellence in service delivery
Serve as a brand ambassador by actively engaging with guests, building meaningful connections, and anticipating needs
Handle guest feedback and service recovery with professionalism, empathy, and efficiency
Collaborate with F&B leadership, Culinary teams, and Front Office to ensure seamless end-to-end guest journeys
Monitor guest satisfaction metrics, online reviews, and internal feedback to drive continuous improvement
Train, coach, and support teams in service standards, emotional luxury, and personalized interactions
Support VIP guests, special events, and bespoke dining experiences
Ensure compliance with Four Seasons policies, health and safety standards, and local regulations

What we offer

Energizing Employee Culture
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime