Guest Experience Ambassador

• Warmly greet, connect, and engage with guests throughout the property, creating an atmosphere of genuine welcome and hospitality
• Anticipate guest needs through active observation, emotional intelligence, and personalized communication
• Serve as the primary host in the lobby, public areas, and outlets — proactively assisting, guiding, and checking on guest comfort
• Support Front Desk and Guest Experience operations by coordinating arrivals, special requests, celebrations, and VIP services
• Conduct pre‑arrival outreach, ensuring all guest preferences, details, and special moments are captured and shared with operational teams
• Escort guests when appropriate (to rooms, outlets, spa, hotel facilities), providing personalized orientation and thoughtful recommendations
• Log guest preferences, interactions, and follow‑up actions into internal systems to support seamless recognition across departments
• Participate in VIP room inspections and ensure amenity placement is flawless, timely, and aligned with guest preferences
• Support service recovery by listening actively to guest concerns, taking ownership, and ensuring any issue is resolved with empathy and urgency
• Collaborate with all departments — Rooms, Housekeeping, F&B, Spa, Security — to guarantee a consistently exceptional and unified guest journey
• Maintain an elegant, polished presence in the lobby to ensure guests always find immediate support and assistance
• Contribute to daily briefings, provide feedback on guest sentiment, and highlight opportunities to enhance the overall experience

• Proven experience in luxury hospitality or guest‑facing service roles
• Guest Relations or Front Office background is an advantage
• Outstanding interpersonal and communication skills, with a warm, gracious, and polished manner
• High emotional intelligence, cross‑cultural sensitivity, and the ability to build trust with guests from diverse backgrounds
• Strong attention to detail, organizational skills, and the ability to multitask gracefully in a dynamic, fast‑paced environment
• A guest‑centric mindset, with an intuitive understanding of preferences and the ability to tailor recommendations naturally
• Confidence in using hotel systems and CRM tools to track guest interactions and support personalization
• Fluency in English and Italian
• You must possess the legal right to work in Italy

Additional languages are a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals