Guest Experience Ambassador

• Responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence
• Be responsible for greeting guests, identifying their needs and creating memorable and efficient guest interactions
• Support in maintaining effective communication with all related departments to ensure smooth service is delivered
• Engage with hotel guests to enhance the service experience through the introduction of all hotel services and facilities
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolves customer complaints
• assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Organize itineraries for guest prior arrival, when they are in house and support them post departure

• At least high school diploma
• Previous experience in a guest facing role within luxury front office operations, VIP services, concierge, or equivalent
• Cross cultural sensitivity, and customer service orientation
• A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and an exceptional attentive for detail
• You must have fluency in English and Italian

A third European language would represent an advantage

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential