Guest Experience Agent

• Coordinate and liaise with various departments to ensure guests have a memorable stay at the Hotel
• Provide genuine hospitality and recognition, acts as host/ hostess
• Support the Front Office Management Team in the pre-arrival and departure phase ensuring a high level of service
• Ensure readiness for a perfect arrival experience, completing room inspections and orientations
• Maintain complete knowledge of all hotel features, services, and room details
• Assist with hotel and room orientation
• Perform Front Office duties across shifts
• Handle guest queries
• Promote hotel products and services
• Engage with guests through various communication channels, in person, by phone, email
• Drive guest-centric initiatives, including the recognition of VIP guests and the thoughtful placement of special occasion amenities
• Review daily arrivals
• Assist with courtesy calls
• Prepare welcome letters
• Conduct detailed inspections of VIP rooms
• Personally greet VIP guests
• Perform in-room check-ins and check-outs
• Offer a gracious farewell upon departure

• One + years experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences
• Fluency in English, any other language is an advantage
• EU work authorization

any other language is an advantage

• Competitive Salary, wages, and a comprehensive benefits package
• Annual Bonus
• Private Health Insurance
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 50% discount in Múzsa Bar and Kollázs Restaurant
• Employee Assistance Program