CrawlJobs Logo

Guest Experience Agent

fourseasons.com Logo

Four Seasons

Location Icon

Location:
Bahrain , Bahrain Bay

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Guest Experience Agent is responsible for supporting the Guest Experience Manager in overseeing and enhancing the overall experience of guests, ensuring high level of satisfaction and loyalty.

Job Responsibility:

  • Support Guest Experience Manager in all related duties, as directed
  • Conduct prearrival outreach for incoming guests via email, chat and phone calls
  • Communicate with guests directly, travel agents or executive assistants of our guests
  • Actively book dining and activities for guests prior to arrival and perform many other concierge related duties
  • Act as a VIP hotel contact to our VIPs in house in the absence of the Guest Experience Manager
  • Review all guest reservations and profiles daily to identify VIPS
  • Determine amenities for all VIP and special occasion guests and coordinate directly with the applicable departments
  • Coordinate unique and one-of-a-kind experiences to differentiate from competitors
  • Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events
  • Support the Front Desk team as a Guest Service Agent during peak arrival and departure times
  • Display a high level of integrity and professionalism at all times in dealing with guests and employees
  • Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
  • Assist other departments as required in resolving problems
  • Perform other tasks or projects as assigned by hotel management and staff
  • Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolve guest complaints
  • Assist guests in all inquiries in connection with hotel services, operational hours, key hotel personnel, in-house events, directions, etc
  • Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures
  • Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards
  • Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
  • Keep all support departments informed of necessary information or requests
  • Process messages and mails which may be either outgoing or incoming in an accurate and timely manner
  • Work harmoniously and professionally with co-workers and supervisors
  • Maintain a professional attire and appearance/grooming at all times, in line with the hotel’s grooming standards

Requirements:

  • Previous experience in a similar role
  • Strong verbal and communication skills
  • Arabic is a must
  • Ability to build rapport with guests and handle complaints gracefully
  • Ability to resolve issues and find solutions to enhance guest satisfaction
  • Attention to detail
  • Cultural awareness

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Guest Experience Agent

Guest Experience Expert - Connect Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Deliver a wide range of services to guide guests through their stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
  • Maintain a safe workplace
  • Follow company policies and procedures
  • Maintain confidentiality
  • Protect company assets
  • Uphold quality standards
What we offer
What we offer
  • Inclusive, people-first culture
  • Non-discrimination policy
  • Opportunity to work in a diverse workforce
  • Fulltime
Read More
Arrow Right

Guest Relations Agent

The Guest Relations Agent role at Nekajui Peninsula Papagayo Ritz-Carlton Reserv...
Location
Location
Costa Rica , Nekajui Peninsula Papagayo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • stand, sit, or walk for an extended time
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • follow company policies and procedures
  • maintain confidentiality
  • uphold quality standards
  • ensure professional uniform, personal appearance, and communications
Job Responsibility
Job Responsibility
  • Deliver a wide range of services that guide guests through their stay
  • process operational needs
  • address guest requests
  • complete reports
  • share highlights of the local area
  • Fulltime
Read More
Arrow Right

Guest Experience Specialist

Villatel is hiring individuals passionate about hospitality and providing except...
Location
Location
United States , Orlando
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required
  • Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
  • A genuine passion for hospitality and a dedication to exceeding guest expectations
  • Previous experience in a customer service or hospitality role
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to work collaboratively with colleagues and departments
  • Meticulous attention to detail
  • Willingness to work variable hours, including evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Assist with check-in and check-out procedures and provide information about resort amenities and services
  • Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation
  • Address guest inquiries, requests, and concerns promptly and courteously
  • Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience
  • Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation
  • Solicit feedback from guests regarding their stay and relay information to management
  • Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining records of guest interactions
What we offer
What we offer
  • Villatel health & welfare benefits
  • optional ancillary benefits
  • Team Member Discount Program
  • Referral Program
  • strong company culture
  • Fulltime
Read More
Arrow Right

Guest Experience Specialist

Villatel, a hospitality company, is in search of a Guest Services Specialist. In...
Location
Location
United States , Melbourne
Salary
Salary:
18.00 - 19.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required
  • Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
  • A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail
  • Previous experience in a customer service or hospitality role, with a passion for providing exceptional service and creating memorable guest experiences
  • Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management
  • Strong problem-solving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner
  • Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction
  • Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions
  • Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties
Job Responsibility
Job Responsibility
  • Provide information about resort amenities and services
  • Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested
  • Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels
  • Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience
  • Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently
  • Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action
  • Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests
  • Coordinate with the Director of HR to ensure relevant educational materials are posted and available to the team
  • Fulltime
Read More
Arrow Right

Guest Service Agent

Guest Service Agent role at The Westin & Four Points by Sheraton Brisbane, respo...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with OPERA property management system or similar
  • At least 2 year experience preferably within a high volume environment
  • Outstanding relationship building skills
  • Excellent customer service experience
  • Confidence and skills to up sell and promote our venues
  • Passion for the Hospitality Industry
Job Responsibility
Job Responsibility
  • Anticipate guests' service needs
  • Maintain customer loyalty through innovative resolution of issues
  • Manage all aspects of the front office department
  • Handle complaints, settling disputes, and resolving grievances
  • Build and strengthen relationships with existing and new customers
  • Drive loyalty through loyalty programs and guest experiences
  • Deliver exceptional guest experiences
  • Perform front desk and guest service duties
  • Handle check-ins and check-outs
  • Manage reservations
What we offer
What we offer
  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage across all hotels
  • Recognition programs
  • Wellbeing & mindfulness programs
  • Employee Assistance Program
  • Hotel training opportunities
  • Parttime
Read More
Arrow Right

Agent-Guest Services-Lead

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-regis...
Location
Location
Dominican Republic , Santo Domingo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None license or certification
Job Responsibility
Job Responsibility
  • Organize and coordinate group check-in/pre-registration procedures
  • Sell a room/accommodation to guests without reservations
  • Anticipate sold-out situations
  • Obtain alternative accommodations for guests with reservations
  • Block rooms in the computer
  • Perform duplicate reservation checks
  • Run and check daily reports/contingency lists
  • Supply guests with directions and information
  • Answer, record, and process all guest requests, questions, or concerns
  • Arrange transportation for guests/visitors
  • Fulltime
Read More
Arrow Right

Guest Service Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Deliver smooth check-in and check-out
  • Build memorable and unique guest experiences
  • Guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Guest Service Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Australia , Adelaide
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Building memorable and unique guest experiences
  • Delivering a wide range of services that guide guests through their entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
What we offer
What we offer
  • Training opportunities
  • Development opportunities
  • Recognition programs
  • Holistic well-being focus
  • True camaraderie with diverse group of co-workers
  • Community work environment
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy