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Guest Experience Agent

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Four Seasons

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Location:
Saudi Arabia , Amaala

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our pre-opening Guest Experience team as Guest Experience Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Guest Experience Supervisor, you will play a vital role in creating personalized guest experiences, contributing to both pre-opening preparations and day-to-day operations once open.

Job Responsibility:

  • Assist with pre-opening tasks including guest experience procedures setup, training, and systems preparation
  • Welcome guests warmly and assist throughout their stay, ensuring personalized service and attention to detail
  • Manage VIP, repeat, and special guest preferences to deliver tailored experiences
  • Coordinate pre-arrival arrangements, in-stay services and post-departure emails, collaborating with Front Office, Concierge, and Housekeeping teams
  • Handle guest feedback and service recovery, ensuring guest satisfaction and loyalty
  • Support the management of guest profiles and recognition programs to enhance personalized service delivery
  • Serve as a point of contact for guests, providing assistance with reservations, itineraries, and recommendations
  • Ensure all guest interactions reflect the Four Seasons commitment to luxury service and hospitality excellence

Requirements:

  • Previous experience in guest relations or front office roles within luxury hospitality, preferably with pre-opening exposure
  • Strong interpersonal skills and a passion for personalized guest service
  • Professional appearance and excellent communication skills
  • Ability to multitask and manage guest preferences efficiently
  • Familiarity with PMS systems (Opera preferred) and guest profile management
  • Suitable candidates must be eligible to work in Saudi Arabia
  • Fluency in Arabic and English is essential
What we offer:
  • Competitive salary in a tax-free environment
  • Housing and transportation
  • 30 days of vacation plus public holidays
  • Paid home leave tickets
  • Complimentary meals and uniform cleaning
  • Medical and life insurance
  • Employee Assistance Program and worldwide complimentary room nights
  • Opportunities for growth and development

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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