Guest Experience Agent Job at Four Seasons (Alexandria)

Guest Experience Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience required
No supervisory experience required
No license or certification required

Job Responsibility

Giving guests a smooth check-in and check-out
Build and experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Creating a safe work place
Following company policies and procedures

Fulltime

Guest Experience Agent

The Guest Experience Agent plays a vital role in delivering highly personalized,...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One+ years of experience within a luxury hotel or similar high‑end hospitality environment
Excellent interpersonal and communication skills
Strong cross‑cultural sensitivity and a natural customer‑service orientation
A guest‑centric mindset with a deep understanding of the importance of preferences, personalization, and emotional engagement
Passion for delivering intuitive and memorable experiences
Strong organizational skills and the ability to multitask in a fast‑paced environment
Fluency in English and Italian

Job Responsibility

Welcome and register hotel guests, establish method of payment, introduce rooms and facilities, and coordinate luggage delivery to guest rooms
Check guests out of the hotel, prepare and explain bills clearly and professionally
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Serve as a primary point of contact for assigned guests, managing communications and needs from pre‑arrival to departure, including VIP correspondence and amenity coordination
Engage with in‑house guests throughout the property — lobby, F&B outlets, Spa, pool — offering guidance, assistance, and personalized recommendations
Respond promptly to guest requests both in person and over the phone, including directions, restaurant bookings, transportation, and concierge‑style support
Log guest preferences, interactions, and follow‑up tasks into Four Seasons systems to support recognition and personalization
Conduct VIP room inspections and ensure amenities, details, and special touches are perfectly prepared
Assist other departments during peak periods, ensuring continuity of guest service and smooth cross‑functional collaboration
Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow‑up

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Experience Agent

This is a fantastic chance to be part of a world-class team at one of the most a...

Location

Greece , Mykonos

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree
Fluency in English
proficiency in Greek is an advantage
Previous experience in a similar role
Strong knowledge of Front Office systems and processes
All Applicants must possess the legal right to work in Greece

Job Responsibility

Maintain complete knowledge of all hotel features, services, and room details
Assist with hotel and room orientation in line with Four Seasons and Leading Quality Assurance standards
Perform Front Office duties across shifts
Handle guest queries
Promote hotel products and services with confidence and warmth
Engage with guests through various communication channels, in person, by phone, email, and via Four Seasons Chat
Take a proactive role in driving guest-centric initiatives, including the recognition of VIP guests and the thoughtful placement of special occasion amenities
Review daily arrivals
Assist with courtesy calls
Prepare welcome letters

What we offer

Competitive salary and comprehensive benefits package
Complimentary employee meals, bus transportation, uniform & laundry services
Ticket Restaurant monthly allowance
Complimentary nights at Four Seasons Hotels & Resorts globally
Employee recognition programs
Opportunities for global travel through task forces and transfers
Access to Four Seasons global training & development programs

Fulltime

Guest Experience Agent

As a Guest Experience Agent, you’ll support guests from the moment they inquire ...

Location

Salary:

5.00 - 7.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Fluency in English is required
2+ year in customer service and/or concierge experience required
Experience with Zendesk is a plus
Strong communication skills and close attention to detail
Positive, enthusiastic and passionate about providing great customer service to our guests
Ability to understand and convey both business issues and technical concepts
Reliable, with a strong understanding of team dynamics
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines
Background in real estate and/or short-term rentals (preferred)

Job Responsibility

Talk to escalated guests and troubleshoot guest issues
Make reservations for customers based on their various requirements and budgetary allowances
Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship
Interact with guests via phone, email, and text message
Support field operation teams in maintaining a consistent guest experience
Keep relevant systems updated with customer information and property details
Provide knowledgeable and accurate information regarding AvantStay properties and policies
Build and maintain positive relationships with field operators and local vendors
Provide the highest level of customer support to all current and future guests

What we offer

Flexible & fully remote - work from anywhere!

Fulltime

Guest Experience Agent

The Guest Experience Agent responds to a wide variety of guest requests, adding ...

Location

Italy , Firenze

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years experience as Front Office Agent within a luxury hotel or similar environment
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest-centric approach and understanding the importance of guest’s preferences
Sound problem solving ability and proficiency in Hotel property management systems (Opera PMS)
Reading, writing and oral proficiency in the Italian and English language

Job Responsibility

Coordinate and liaise with various departments to ensure guests have a memorable stay at the Hotel
Provide genuine hospitality and recognition, acts as host/ hostess
Support the Front Office Management Team in the pre-arrival and departure phase ensuring a high level of service
Ensure readiness for a perfect arrival experience, completing room inspections and orientations

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Employee Meals

Fulltime

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
The ability to keep calm under pressure, while at times, handling multiple tasks
Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
Presented professionally at all times

Job Responsibility

Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors

What we offer

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
Complimentary meals whilst on duty
Internal and external development opportunities

Fulltime

Guest Experience Agent

The Guest Experience Agent is responsible for supporting the Guest Experience Ma...

Location

Bahrain , Bahrain Bay

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a similar role
Strong verbal and communication skills
Arabic is a must
Ability to build rapport with guests and handle complaints gracefully
Ability to resolve issues and find solutions to enhance guest satisfaction
Attention to detail
Cultural awareness

Job Responsibility

Support Guest Experience Manager in all related duties, as directed
Conduct prearrival outreach for incoming guests via email, chat and phone calls
Communicate with guests directly, travel agents or executive assistants of our guests
Actively book dining and activities for guests prior to arrival and perform many other concierge related duties
Act as a VIP hotel contact to our VIPs in house in the absence of the Guest Experience Manager
Review all guest reservations and profiles daily to identify VIPS
Determine amenities for all VIP and special occasion guests and coordinate directly with the applicable departments
Coordinate unique and one-of-a-kind experiences to differentiate from competitors
Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events
Support the Front Desk team as a Guest Service Agent during peak arrival and departure times

Fulltime

Guest Experience Agent

The Guest Experience Agent plays a vital role in ensuring every guest enjoys a p...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Exceptional Communication Skills: Ability to interact clearly and courteously with guests
Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences
Problem-Solving Abilities: Quick to think on their feet and resolve guest issues efficiently
Attention to Detail: A keen eye for details to anticipate guest needs
Organizational Skills: Able to manage multiple guest requests and tasks effectively
Multitasking Ability: Can handle a variety of guest-related duties simultaneously
Professional Appearance and Demeanor: Presents themselves in a polished, professional manner
Team Collaboration: Works closely with other departments
Calm Under Pressure: Handles high-pressure situations with poise
Technological Proficiency: Familiar with hotel management systems and booking platforms

Job Responsibility

Provide information about hotel amenities, services, and local attractions
Create personalized experiences for guests
Assist with reservations, special requests, and event planning
Respond to guest inquiries and feedback
Collaborate with various departments to deliver exceptional service

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

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Guest Experience Agent

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