Guest Experience Agent

• Talk to escalated guests and troubleshoot guest issues
• Make reservations for customers based on their various requirements and budgetary allowances
• Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship
• Interact with guests via phone, email, and text message
• Support field operation teams in maintaining a consistent guest experience
• Keep relevant systems updated with customer information and property details
• Provide knowledgeable and accurate information regarding AvantStay properties and policies
• Build and maintain positive relationships with field operators and local vendors
• Provide the highest level of customer support to all current and future guests

• Fluency in English is required
• 2+ year in customer service and/or concierge experience required
• Experience with Zendesk is a plus
• Strong communication skills and close attention to detail
• Positive, enthusiastic and passionate about providing great customer service to our guests
• Ability to understand and convey both business issues and technical concepts
• Reliable, with a strong understanding of team dynamics
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines
• Background in real estate and/or short-term rentals (preferred)

• Experience with Zendesk is a plus
• Background in real estate and/or short-term rentals (preferred)

Flexible & fully remote - work from anywhere!