Guest Experience Agent

• Welcome and register hotel guests, establish method of payment, introduce rooms and facilities, and coordinate luggage delivery to guest rooms
• Check guests out of the hotel, prepare and explain bills clearly and professionally
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Serve as a primary point of contact for assigned guests, managing communications and needs from pre‑arrival to departure, including VIP correspondence and amenity coordination
• Engage with in‑house guests throughout the property — lobby, F&B outlets, Spa, pool — offering guidance, assistance, and personalized recommendations
• Respond promptly to guest requests both in person and over the phone, including directions, restaurant bookings, transportation, and concierge‑style support
• Log guest preferences, interactions, and follow‑up tasks into Four Seasons systems to support recognition and personalization
• Conduct VIP room inspections and ensure amenities, details, and special touches are perfectly prepared
• Assist other departments during peak periods, ensuring continuity of guest service and smooth cross‑functional collaboration
• Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow‑up
• Support daily operational planning by coordinating guest requests, compiling information, and contributing to internal briefing notes

• One+ years of experience within a luxury hotel or similar high‑end hospitality environment
• Excellent interpersonal and communication skills
• Strong cross‑cultural sensitivity and a natural customer‑service orientation
• A guest‑centric mindset with a deep understanding of the importance of preferences, personalization, and emotional engagement
• Passion for delivering intuitive and memorable experiences
• Strong organizational skills and the ability to multitask in a fast‑paced environment
• Fluency in English and Italian

Additional languages are a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals