Guest Experience Agent

• Provide information about hotel amenities, services, and local attractions
• Create personalized experiences for guests
• Assist with reservations, special requests, and event planning
• Respond to guest inquiries and feedback
• Collaborate with various departments to deliver exceptional service

• Exceptional Communication Skills: Ability to interact clearly and courteously with guests
• Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences
• Problem-Solving Abilities: Quick to think on their feet and resolve guest issues efficiently
• Attention to Detail: A keen eye for details to anticipate guest needs
• Organizational Skills: Able to manage multiple guest requests and tasks effectively
• Multitasking Ability: Can handle a variety of guest-related duties simultaneously
• Professional Appearance and Demeanor: Presents themselves in a polished, professional manner
• Team Collaboration: Works closely with other departments
• Calm Under Pressure: Handles high-pressure situations with poise
• Technological Proficiency: Familiar with hotel management systems and booking platforms
• Local Knowledge: Familiar with the local area
• Multilingual Skills: Fluency in English and Spanish is essential
• additional languages are a valuable asset
• Flexibility and Adaptability: Open to working flexible hours
• Positive Attitude: Maintains a welcoming and enthusiastic demeanor
• Commitment to Excellence: Strives to exceed guest expectations
• Legal requirement: Authorization to work in Spain
• Work Experience: 2 Year
• Degree: Professional /Technician
• Languages: Spanish / English
• Language Ability: High

additional languages are a valuable asset

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)