Guest Experience Agent (Seasonal 2026)

• Communicate with VIP guests prior to arrival through email and FS Chat to collect preferences and assist with any requests
• Prepare for guest arrivals, conduct greetings, room escorts, and in-room orientations
• Perform daily VIP room inspections to ensure amenities, welcome cards, and special touches are perfectly arranged
• Maintain accurate guest profiles and preferences in Golden and document all relevant information in OPERA using traces
• Personally welcome and assist VIP, special attention, and extended-stay guests throughout their stay
• Engage with guests around the property to collect feedback and ensure exceptional comfort and satisfaction
• Handle guest requests, opportunities, and complaints with professionalism, efficiency, and personalized care
• Coordinate with operational departments to ensure seamless guest experiences and follow up on feedback
• Maintain strong knowledge of hotel facilities, services, outlets, events, and local recommendations
• Conduct courtesy calls and personalized farewells for departing guests
• Support operational departments during busy periods as required
• Ensure all guest interactions reflect the highest luxury hospitality standards and Four Seasons culture

• A High School Diploma or equivalent is required
• Applicants must have a European Passport or legal right to work in Greece
• Fluency in English is essential
• Greek is an advantage
• Previous experience in Guest Relations, Front Office, Concierge, or luxury hospitality is preferred
• Strong communication and interpersonal skills with a guest-centric mindset
• Excellent organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced luxury environment
• Passion for delivering personalized and memorable guest experiences

Greek is an advantage

• Competitive Salary & Benefits Package
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
• Ticket Restaurant allowance of €100/month
• Complimentary nights at Four Seasons Hotels & Resorts worldwide
• Employee Recognition Program
• Global Travel opportunities through Task Forces and Transfers
• Access to Four Seasons global Training & Development programs