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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
Job Responsibility:
Shampoo and maintain all carpets and upholstery
Complete assigned projects thoroughly and in time allotted
Select appropriate cleaning chemicals and necessary personal protective equipment
Identify and report preventative or other maintenance issues in public areas or guest rooms
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Maintain confidentiality of proprietary information
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Listen and respond appropriately to the concerns of other employees
Perform other reasonable job duties as requested by Supervisors
Requirements:
No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
Excellent guest service skills
Availability to work a flexible schedule
Ability to identify and report maintenance issues
Ability to follow company and safety policies
Ability to maintain professional uniform and appearance
Ability to welcome and acknowledge guests
Ability to speak using clear and professional language
Ability to develop positive working relationships
Ability to adhere to quality standards
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to stand, sit, or walk for an extended period
What we offer:
Chance to be proud of the work you do and who you work with