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Guest Environment Floor Care Expert

Aruba · Job Posted January 09, 2026
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Job Description

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

Job Responsibility

  • Shampoo and maintain all carpets and upholstery
  • Complete assigned projects thoroughly and in time allotted
  • Select appropriate cleaning chemicals and necessary personal protective equipment
  • Identify and report preventative or other maintenance issues in public areas or guest rooms
  • Report any maintenance problems, safety hazards, accidents, or injuries
  • Complete safety training and certifications
  • Maintain confidentiality of proprietary information
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Listen and respond appropriately to the concerns of other employees
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • No high school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None license or certification
  • Excellent guest service skills
  • Availability to work a flexible schedule
  • Ability to identify and report maintenance issues
  • Ability to follow company and safety policies
  • Ability to maintain professional uniform and appearance
  • Ability to welcome and acknowledge guests
  • Ability to speak using clear and professional language
  • Ability to develop positive working relationships
  • Ability to adhere to quality standards
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to stand, sit, or walk for an extended period

What we offer

Chance to be proud of the work you do and who you work with

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