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Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Shampoo and maintain all carpets and upholstery
Complete assigned projects thoroughly and in time allotted
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs
Identify and report preventative or other maintenance issues in public areas or guest rooms
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Perform other reasonable job duties as requested by Supervisors
Ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
Requirements:
No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification
Excellent guest service skills
Availability to work a flexible schedule
Ability to shampoo and maintain all carpets and upholstery
Ability to complete assigned projects thoroughly and in time allotted
Ability to select appropriate cleaning chemicals and necessary personal protective equipment
Ability to identify and report preventative or other maintenance issues
Ability to follow all company and safety and security policies and procedures
Ability to ensure uniform and personal appearance are clean and professional
Ability to maintain confidentiality of proprietary information
Ability to welcome and acknowledge all guests according to company standards
Ability to anticipate and address guests' service needs
Ability to assist individuals with disabilities
Ability to thank guests with genuine appreciation
Ability to speak with others using clear and professional language
Ability to develop and maintain positive working relationships with others
Ability to listen and respond appropriately to the concerns of other employees
Ability to ensure adherence to quality expectations and standards
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to perform other reasonable job duties as requested by Supervisors
What we offer:
Chance to be proud of the work you do and who you work with
Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you