Guest Environment Expert Job at Marriott Bonvoy (Grand Cayman)

Guest Environment Expert

Marriott Bonvoy

Location:
Cayman Islands , Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Housekeeping Employee is responsible for the uncompromising levels of cleanliness found in all areas of the hotel, ensuring our guests experience a warm, relaxed yet refined ambience during their stay. Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Job Responsibility:

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds, fold terry and clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances
Dust, polish, and remove marks from walls and furnishings
Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway)
Ensuring a safe work place
Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Requirements:

Previous experience in Housekeeping (At least 1 year of related work experience in luxury Hotels, Residences and/or Condos is required)
Customer Service & detailed Oriented
Able to multi-task in a fast phase environment
Good communication and listening skills
Dependable and flexible for any last minute request
Must provide high standards of cleanliness at all times
Ability to lift 35 pounds without assistance and move, pull and/or push above 50 pounds with assistance of others and/or equipment
Able to work in any shifts including weekends and holidays
Excellent communication skills and understanding the importance of engaging with guests, residents, and owners

Additional Information:

Job Posted:
January 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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