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Guest Environment Expert Houseman

United States, Charlotte · Job Posted February 14, 2026
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Job Description

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

Job Responsibility

  • Maintaining the appearance and cleanliness of the whole hotel
  • Delivering guest requests
  • Stocking carts
  • Cleaning rooms and public spaces
  • Ensuring spaces in the hotel help create a great guest experience
  • Delivering the 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
  • Learning and exemplifying the Gold Standards, such as our Employee Promise, Credo and our Service Values

Requirements

  • Skilled in a wide range of housekeeping functions
  • Ensuring a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
  • Upholding quality standards
  • Ensuring uniform, personal appearance, and communications are professional
  • Ability to be on feet and moving around (stand, sit, or walk for an extended time)
  • Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

What we offer

Chance to be proud of the work you do and who you work with

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