Guest Coordinator Job at Ulta Beauty (Noblesville)

Job Description

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

Job Responsibility

Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service
Courteously handle sales, refunds and exchanges
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services
Build the services business by informing guests of current promotions and events and confidently inviting them to try services
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Take the initiative to stay informed regarding new and existing industry trends, products, and services
Maintain prompt, regular attendance
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served
Create awareness around stylists' personal goals through communication and collaboration
Develop guest relationships through in-person and over-the-phone interactions
Identify guests' needs by observing consultations
Collaborate with managers, associates, stylists, and skin therapists
Establish professional peer and brand partner relationships
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app
Attend mandatory trainings and meetings
Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards
Adhere to Ulta Beauty's dress code
Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed
Utilize the Ulta Beauty scheduling tools to recommend schedule adjustments
Communicate any supply needs to the EM
Contribute to maintaining outstanding store operational standards
Protect company assets by following loss prevention best practices
Execute other operational tasks as directed

Requirements

High school diploma is preferred
1 year of relevant work experience or equivalent combination of education and relevant work experience
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team

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Guest Coordinator

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