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Ulta Beauty Logo Ulta Beauty · Customer Service

Guest Coordinator

United States, Citrus Heights Employment contract 16.90 - 21.50 USD / Hour · Job Posted April 27, 2026
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Job Description

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation.

Job Responsibility

  • Engage with guests and promote Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person
  • Contribute to meeting or exceeding store’s goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales
  • Provide exceptional guest service
  • Courteously handle sales, refunds and exchanges
  • Support services team by answering salon phone calls, addressing and resolving guest concerns, managing services booking system, guest records and salon traffic flow, and suggesting add-on services
  • Build services business by informing guests of current promotions and events and confidently inviting them to try services
  • Influence and support service providers in execution of daily appointment pages, rebooking, and new guest acquisition behaviors
  • Book appointments for and support execution of services and in-store events
  • Take initiative to stay informed regarding new and existing industry trends, products, and services
  • Maintain prompt, regular attendance
  • Contribute to an inclusive environment
  • Create awareness around stylists’ personal goals
  • Develop guest relationships
  • Identify guests’ needs
  • Collaborate with managers, associates, stylists, and skin therapists
  • Establish professional peer and brand partner relationships
  • Share benefits of guest loyalty program, including credit and Ulta Beauty app
  • Attend mandatory trainings and meetings
  • Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
  • Adhere to Ulta Beauty’s dress code
  • Support services team with ensuring safety, sanitation, and infection control procedures
  • Utilize scheduling tools to recommend schedule adjustments
  • Communicate supply needs to EM
  • Contribute to maintaining store operational standards, including cleanliness
  • Protect company assets by following loss prevention best practices
  • Execute other operational tasks as directed

Requirements

  • High school diploma is preferred
  • 1 year of relevant work experience or equivalent combination of education and relevant work experience
  • Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
  • Demonstrate significant competency in sales, products, and service
  • Ability to build and maintain strong customer relationships
  • Strong communication skills
  • Ability to troubleshoot
  • Ability to work independently and as part of a team

What we offer

  • Part-time positions are eligible for dental, vision, life, and disability benefits
  • Paid time off (for full-time)
  • Health, dental, vision, life, and disability benefits (for full-time)
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