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Guest Communication Coordinator

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Marriott Bonvoy

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Location:
Australia , Port Douglas

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Communications Coordinator because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Job Responsibility:

  • Responsible for the co-ordination of marketing activations and communication channels
  • Work closely with the Marketing Manager in overseeing and creating campaigns for social media, promotional events and marketing materials for internal and external communications
  • Maintain and create relationships with media personnel, social media influencers and customers
  • Prepare monthly reports based on marketing performances and using marketing analysis tools, focusing on attention to detail
  • Support the hotel’s service and relationship strategy, driving customer loyalty by inviting, welcoming and connecting with our guests through each customer experience
  • Liaise with associates and other departments to deliver service excellence with each customer experience
  • Complete marketing administration duties and offer general support to the team
  • Create and manage marketing purchase requests for the Marketing and Sales department

Requirements:

  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
What we offer:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Parttime
Work Type:
On-site work
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