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Guest Commerce Director

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Costa Crociere S.p.A.

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Category:
Sales

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Contract Type:
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Salary:

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Job Description:

As a key member of the vessel’s Senior Management Team, you will be responsible for leading and optimizing all onboard revenue streams. Your core mission will be to coordinate, develop and execute the onboard Palimpsest schedule, using it as a strategic tool to activate commercial opportunities, enhance guest engagement and guide guest flows, while ensuring full alignment with brand standards and business objectives.

Job Responsibility:

  • Lead and optimize all onboard revenue streams
  • Coordinate, develop and execute the onboard Palimpsest schedule
  • Analyze data, guest mix and consumption trends on a cruise‑by‑cruise basis
  • Turn retail and onboard revenue KPIs into clear actions to improve results and profitability
  • Monitor feedback systems and guest purchasing behavior, proposing timely improvements
  • Translate revenue reports and sales analysis into business plans and new opportunities
  • Manage onboard revenues, control costs and ensure targets are met
  • Lead and optimize the onboard Palimpsest, coordinating Sales and Entertainment teams to drive revenue growth
  • Host Onboard Revenues meetings, perform regular inspections and take corrective actions to maximize sales performance
  • Monitor performance through dashboards, guest insights and market trends, taking timely actions to maximize sales results
  • Align department Heads through regular reviews and meetings to continuously adapt onboard sales activities to guest needs
  • Ensure that all communication channels promoting onboard products and services fully comply with brand standards
  • Guarantee that the entertainment and commercial schedule is clearly communicated and properly executed onboard
  • Coordinate with the shoreside Guest Commerce Department to ensure sales materials and initiatives meet corporate standards
  • Provide timely updates to shore-side teams on onboard commercial and entertainment activities, supporting continuous improvement
  • Ensure accurate, clear and professional written and verbal communication, including reports, emails and presentations
  • Lead onboard teams through clear goals, fair task allocation and a people‑focused leadership approach
  • Promote engagement, continuous development and open feedback, supporting both performance and professional growth
  • Ensure high‑quality service delivery by applying procedures, monitoring standards and addressing performance gaps
  • Keep senior management informed on issues impacting revenue, service quality or guest satisfaction
  • Foster a strong safety culture by enforcing safety standards and ensuring compliance with health, environment and safety systems

Requirements:

  • Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management
  • Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization
  • Previous onboard experience is considered a strong advantage
  • Proven experience in revenue management, commercial strategy and KPI-driven performance
  • Strong analytical mindset with the ability to interpret data and translate insights into actions
  • Excellent leadership, people development and stakeholder management skills
  • English proficiency at C1 level and preferably Italian
  • Third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory

Additional Information:

Job Posted:
May 09, 2026

Expiration:
July 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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