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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Arrival Expert (Porter)

United Kingdom, London Employment contract 12.71 GBP / Hour · Job Posted May 31, 2026
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Job Description

We are looking for a passionate Guest Arrival Expert to join our wonderful team at London Marriott Hotel Kensington. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

Job Responsibility

  • Greet guests warmly and professionally upon arrival
  • Assist guests with directions, information, and general enquiries
  • Maintain a welcoming, tidy, and organised lobby area
  • Support the Front Office team during busy periods
  • Manage guest flow and seating where applicable
  • Handle guest concerns promptly and escalate when required
  • Uphold brand standards and deliver outstanding hospitality at all times
  • Support with the luggage handling.

Requirements

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift.

What we offer

  • Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends
  • Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App
  • Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels
  • Start your day right with a £5 breakfast when staying in most of our European hotels
  • Make life easier with our Uniform laundry service
  • Plan confidently for the future with our supportive company pension scheme
  • Be celebrated regularly through awards, recognition events and milestone celebrations
  • Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more
  • Enjoy a vibrant calendar of monthly associate events filled with fun and connection
  • Enjoy complimentary meals on duty
  • Boost your skills with industry-leading learning and development, including digital training, classroom sessions
  • Take your career further with apprenticeship programmes designed to help you grow and shine in your role
  • Stay active and save money with the Cycle to Work scheme.
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