Guest Arrival Expert (Porter)

• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Contact appropriate individual or department to resolve guest call, request, or problem
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Receive, record, and relay messages accurately
• Notify Loss Prevention/Security of any guest reports of theft
• Follow all company and safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Read and visually verify information in a variety of formats
• Enter and locate work-related information using computers and/or point of sale systems
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• Matric
• Driver's License and experience driving is essential.

No supervisory experience is required