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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Arrival Expert Luggage Porter

United Kingdom, London · Job Posted January 20, 2026
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Job Description

This Key Front Line Associate position is tasked with assisting our guests efficiently, courteously and professionally in all Concierge services including luggage handling, local area attraction & assistance, valet parking and any reasonable guest request. Maintaining Marriott’s high standard of hospitality at all times by providing professional and personalised service that exceeds expectations; by innovative use of technology and classic hospitality skill sets to provide on the high quality and memorable guest experiences at London Marriott Grosvenor Square.

Job Responsibility

  • Assisting guests efficiently, courteously and professionally in all Concierge services
  • Luggage handling
  • Providing local area attraction & assistance
  • Valet parking
  • Handling any reasonable guest request
  • Maintaining Marriott’s high standard of hospitality
  • Providing professional and personalised service that exceeds expectations
  • Using technology and classic hospitality skill sets to provide high quality and memorable guest experiences

Requirements

  • Eligible to work in the UK (Irish citizenship, indefinite leave to enter/remain, or EU citizens living in the UK by 31 December 2020)

What we offer

  • Competitive salary package
  • 28 days holiday including bank holidays increasing to a maximum of 35 days
  • Attractive bonus plan
  • Accommodation Service Charge upon successful completion of probation
  • Season ticket loans
  • Discounted room rates for you & friends and family
  • Recommend a friend scheme
  • Complimentary dry cleaning
  • Pension scheme
  • Life assurance
  • Competitive car lease schemes
  • Access to major high street discounts
  • World-class international career opportunities within Marriott hotels
  • Professional learning and development opportunities
  • Tuition aid
  • Access to world-class trainers
  • Complimentary meals on duty
  • Flu vaccinations
  • Complimentary use of the Gym
  • Eye care vouchers
  • Cycle to work scheme
  • Creative workshops
  • Support volunteer programmes like Magic Breakfast
  • Community activities
  • Plant a tree
  • Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
  • Length of service rewards and invitations to recognition events
  • Monthly/yearly recognition schemes
  • Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
  • Recognising personal milestones
  • Retirement parties
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