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JLL Logo JLL · Real Estate

Guest and Workplace Experience Reception Coordinator

France, Paris · Job Posted February 20, 2026
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Job Description

The Guest and Workplace Experience Reception Coordinator will work with on site teams responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within our client’s office campus. This role is responsible for the implementation of the experience programs at the client location. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibility

  • Manage all Client employee enquiries across the campus relating to Guest and Workplace Experience Services
  • Deliver the primary goal of positively impacting the care and comfort of Client employees and guests
  • Execute Reception/Guest/Mailroom services in line with agreed SLA’s and operating procedures
  • Line management of direct reports, supporting role performance and coordination of schedules and tasks
  • Provide cover to Guest and Workplace Experience Services roles when needed
  • Conduct routine walkthroughs and assessments of the soft services delivery
  • Support data collection, analysis and reporting in alignment with the Clients’ goals and objectives
  • Work collaboratively with the account team to deliver all services with a focus on end user experience
  • Assist with third party vendor relationships and service partners
  • Build and maintain relationships with Client employees and guests
  • Engage with Client employees within the workplace
  • walking floors to ensure Workspaces are stocked and maintained
  • Identify potential risks and escalate, as appropriate
  • Strive to continually improve guest and experience services
  • Providing weekly, monthly and quarterly reports to both JLL and Client facilities management when required
  • Giving appropriate and timely follow-ups to colleagues and customers
  • Manage and govern all vendor documentation
  • Be the escalation point for all Guest and Experience services and projects across the Campus
  • Working in accordance with health and safety measures and promoting a culture of safety
  • Perform and provide additional duties and support, as requested

Requirements

  • Proficient in both French and English
  • Prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate
  • Exceptional customer service skills and professionalism with a passion for hospitality
  • Keen to develop within the workplace
  • Work collaboratively as part of a team
  • Adept at multitasking and can manage multiple projects effectively in a fast-paced environment
  • Keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
  • Open and have good communication skills
  • Strive for excellence
  • Proficient with Word and excel and have a keen interest in technology
  • Adaptable to work to requests and projects that will vary from day to day
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