Guest Activities Manager

• Supervise, train, and support Guest Activities Coordinators and related staff
• Lead daily operations of the Activities function, ensuring smooth execution of all scheduled and ad hoc guest experiences
• Ensure team adherence to service standards, safety protocols, and property policies
• Serve as a primary point of contact for guests, delivering warm welcomes and personalized service throughout their stay
• Oversee guest itineraries, ensuring all activities, reservations, and special requests are executed seamlessly
• Resolve guest concerns promptly and professionally, ensuring a high level of satisfaction
• Maintain and update guest profiles, preferences, and service notes
• Coordinate closely with Dining, Housekeeping, Grounds, Maintenance, and Reservations to deliver a seamless guest experience
• Ensure all recreational facilities, equipment, and activity areas are prepared, maintained, and presented to Twin Farms standards
• Oversee inventory, maintenance, and organization of recreational equipment (bikes, kayaks, skis, etc.)
• Develop, promote, and lead recreational activities including outdoor and indoor experiences (e.g., hiking, biking, skiing, snowshoeing, canoeing)
• Ensure all activities are executed safely and aligned with guest expectations
• Support special events, including setup and breakdown of activity-related elements and seasonal programming
• Maintain accurate records, including vehicle logs, guest requests, and incident reports
• Ensure compliance with safety standards and proper use of equipment and vehicles
• Assist with tracking expenses and supporting cost control efforts related to activities and supplies

• Demonstrated leadership ability with experience guiding and supporting team members
• Minimum of 2+ years of experience in activities, recreation, or hospitality operations (lead or supervisory experience preferred)
• Exceptional guest service skills with a polished, professional demeanor
• Strong organizational skills with attention to detail and follow-through
• Ability to multitask and adapt in a fast-paced, ever-changing environment
• Strong communication skills across departments and with guests
• Sound judgment and decision-making abilities
• Physical capability to lift up to 40 lbs and remain active throughout the shift
• Comfortable operating vehicles and recreational equipment safely
• Valid driver’s license with a clean driving record required
• High school diploma or equivalent required
• hospitality or related experience preferred

hospitality or related experience preferred

• Health, dental, and vision insurance with employer contributions
• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Relocation and travel assistance for select roles
• Daily staff meal
• Training, professional development, and tuition assistance
• Competitive wages
• Employee referral bonuses
• Exclusive dining and lodging privileges