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Gucci team manager

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Groupe Kering

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Location:
United States of America , Boston

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Responsibility:

  • Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude
  • Lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals
  • Develop and grow the talent within your team
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives
  • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans
  • Participate in attracting, recruiting, and onboarding a high performing team
  • Monitor your team’s adherence to company policies and procedures
  • follow up when needed
  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele
  • Achieve business objectives by utilizing the company Consumer Management client segmentation strategy
  • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
  • Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
  • Lead from the shop floor, actively selling and role modelling the selling ceremony
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered
  • Manage and resolve customer issues, delighting and retaining the client relationship
  • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities
  • Monitor monthly Consumer Management database reporting
  • Strong grasp on KPI’s and ability to strategize when performance standards are not met
  • Fully support and align with all key business initiatives and new product launches
  • Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met
  • Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines
  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets
  • Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business
  • Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained
  • Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
  • Utilize digital platforms to support store and online product sales
  • Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures
  • Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage
  • Support and maintain visual merchandising standards set by the WW headquarters
  • Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines
  • Daily maintenance of the consignment program to be current and adhere to company policy and procedures
  • Responsible for tracking all special orders through merchandising communication
  • Weekly communication of bestseller needs through the Business Planning replenishment program

Requirements:

  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
  • A Bachelor’s Degree in a related field is preferred
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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