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As the Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations. You will be a crossfunctional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store. You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store. You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.
Job Responsibility:
Lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations
Be a crossfunctional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store
Guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store
Embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy
Lead the team in executing superior client-centric service and after-sales experience
Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events
Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training
Ensure the development, implementation, and execution of company CRM initiatives
Partner closely with the Client Engagement team to lead and leverage business development opportunities
Champion full utilization of the various clienteling tools
Oversee and guide your team to manage the client flow on the selling floor
Coach and assist your team to manage and resolve client service issues
Lead and oversee company-driven local events and product launches
Maintain and inspire a deep knowledge of competition and prospects in the store’s area
Function as a role model for people
Assist and guide your team in managing the performance and the development of their teams
Adopt and foster a growth and can-do mindset with your team members
Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback
Endorse and develop the leadership and functional capabilities and skills of the Team Manager
Inspire and champion proactivity and accountability in cultivating and empowering talents
Lead and guide engaging and effective store briefings
Manage and oversee effective and timely resolution of employee-relations matters
Attract, recruit, and retain a high-performing team and build a talent pipeline
Oversee a consistent and timely Gucci onboarding experience for all new hires
Partner cross-functionally to drive and maximize sales performance
Devise and drive collaborative and innovative initiatives
Demonstrate sales leadership by playing an active role on the sales floor
Oversee and ensure the management of stock levels to maximize full-price selling
Ensure the rollout of training priorities
Consistently drive with the Associate and the Team Managers the company’s set KPIs
Guide and ensure the effective allocation of staff resources and schedule
Keep up to date with competitors’ analysis
Adhere to and oversee the adherence to company policies and procedures
Manage and support stock levels through direct communication with key business departments
Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations
Provide accurate monthly schedules and timely submission of payroll records
Oversee incoming and outbound merchandise requests and shipments
Support and monitor the After Sales services in store
Oversee and support maintaining the Visual Merchandising standards
Ensure optimal and consistent adherence to all key health, safety, and security aspects
Maintain company assets organized
Represent the Gucci image through appropriate wardrobe and presence
Requirements:
Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry
Bachelor’s Degree in a related field is preferred
High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Proven ability to drive positive client experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
Industry awareness, commercial knowledge, and strong business and financial acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the Fashion Industry
Flexibility to work a retail schedule which will include evenings, weekends, and holidays
Qualified candidates must have the proper work authorization to work in the United States
What we offer:
A culture of inclusivity and accessibility
Reasonable accommodation for the application and/or interview process