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Gucci Store Director - Boston Copley

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Groupe Kering

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Location:
United States of America , Boston

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As the Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations. You will be a crossfunctional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store. You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store. You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Job Responsibility:

  • Lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations
  • Be a crossfunctional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store
  • Guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store
  • Embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy
  • Lead the team in executing superior client-centric service and after-sales experience
  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events
  • Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training
  • Ensure the development, implementation, and execution of company CRM initiatives
  • Partner closely with the Client Engagement team to lead and leverage business development opportunities
  • Champion full utilization of the various clienteling tools
  • Oversee and guide your team to manage the client flow on the selling floor
  • Coach and assist your team to manage and resolve client service issues
  • Lead and oversee company-driven local events and product launches
  • Maintain and inspire a deep knowledge of competition and prospects in the store’s area
  • Function as a role model for people
  • Assist and guide your team in managing the performance and the development of their teams
  • Adopt and foster a growth and can-do mindset with your team members
  • Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback
  • Endorse and develop the leadership and functional capabilities and skills of the Team Manager
  • Inspire and champion proactivity and accountability in cultivating and empowering talents
  • Lead and guide engaging and effective store briefings
  • Manage and oversee effective and timely resolution of employee-relations matters
  • Attract, recruit, and retain a high-performing team and build a talent pipeline
  • Oversee a consistent and timely Gucci onboarding experience for all new hires
  • Partner cross-functionally to drive and maximize sales performance
  • Devise and drive collaborative and innovative initiatives
  • Demonstrate sales leadership by playing an active role on the sales floor
  • Oversee and ensure the management of stock levels to maximize full-price selling
  • Ensure the rollout of training priorities
  • Consistently drive with the Associate and the Team Managers the company’s set KPIs
  • Guide and ensure the effective allocation of staff resources and schedule
  • Keep up to date with competitors’ analysis
  • Adhere to and oversee the adherence to company policies and procedures
  • Manage and support stock levels through direct communication with key business departments
  • Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations
  • Provide accurate monthly schedules and timely submission of payroll records
  • Oversee incoming and outbound merchandise requests and shipments
  • Support and monitor the After Sales services in store
  • Oversee and support maintaining the Visual Merchandising standards
  • Ensure optimal and consistent adherence to all key health, safety, and security aspects
  • Maintain company assets organized
  • Represent the Gucci image through appropriate wardrobe and presence

Requirements:

  • Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry
  • Bachelor’s Degree in a related field is preferred
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
  • Industry awareness, commercial knowledge, and strong business and financial acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States
What we offer:
  • A culture of inclusivity and accessibility
  • Reasonable accommodation for the application and/or interview process

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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