Gucci Operations Manager

• Drive, direct, and develop operational excellence across all aspects of the store
• Assess and evaluate operations with a commercial mindset and propose strategic improvements
• Training new hires and existing staff on all operating policies and procedures
• Coach and develop direct reports in areas of operations, customer service and sales support
• Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, Accounts Payable, etc. as needed
• Serving as a leader to the store team, partner with Store Director and Associate Store Director to execute all operational and service standards set forth by Gucci
• Responsible for creating a positive and united work environment amongst all staff
• Function as Manager on Duty in rotation, assist with floor coverage, process of client purchases, and open and close the store
• Provide overall support with the shipping and receiving process, report any issues to Store Director and take the necessary steps to resolve
• Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers, and damages
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director
• Assist management to identify problems in operational processes and resolve them in a timely manner
• Maintain clear and accurate operations documents/procedures for reference purposes
• Communicate all discrepancies/issues immediately to management
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance of the boutique
• Place orders as needed for all supplies for the office and store

• Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role
• Bachelor’s Degree is preferred
• Excellent written and communication skills
• Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Excellent organizational skills
• Experienced with technology to utilize internal retail systems and shipping software programs
• Assist in the training of new Team Manager - Operations in other locations and support teams
• Travel and assist in store openings, closures, and remodels within the region and surrounding markets
• Qualified candidates must have the proper work authorization to work in Canada

bonus potential