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If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Job Responsibility:
Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment
Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise
Contribute to upholding the visual display of all products in accordance with Gucci visual standards
Maintain a neat and organized understock and stock room
Adhere to Gucci image standards and guidelines
Follow all company policies and procedures
Requirements:
Bachelor’s Degree preferred
3+ years of luxury fashion sales experience preferably in a similar role or customer service setting
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
Strong organization and follow-up skills are essential
Accuracy and attention to detail
Candidate should be team-focused with a desire to collaborate effectively
Ability to work in a fast moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Qualified candidates must have the proper work authorization to work in the United States