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Gucci Client Advisor

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Groupe Kering

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Location:
Canada , Vancouver

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Category:
Sales

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Contract Type:
Not provided

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Salary:

19.00 CAD / Hour
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Job Description:

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Job Responsibility:

  • Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely
  • Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
  • Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations
  • Develop client base by recruiting new clients and developing existing ones
  • Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant
  • Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them
  • Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc)
  • Drive individual and collective sales results and maximize selling opportunities in-store and remotely
  • Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
  • Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude
  • Select the right products matched to client needs and benefits and effectively use cross and upselling techniques
  • Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities
  • Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience
  • Guide and inspire the client to make the best possible decision to buy the right product
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions
  • Proactively attend trainings to gain insights on product knowledge and selling techniques
  • Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients
  • Combines styling knowledge with the ability to offer products to best serve the client
  • Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
  • Actively participate in all store operations such as stock maintenance, stock inventories, etc
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence
  • Accurately process all POS transactions and ensure accurate capture of client information
  • Contribute to upholding the visual display of all products following Gucci visual standards
  • Follow Company grooming at all times and according to Gucci standards and policies
  • Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
  • Manage general store administration and functionality

Requirements:

  • 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Deep knowledge about and passion for fashion and luxury
  • Excellent commercial awareness and client attitude
  • High flexibility and ability to adapt to different clients and complex situations
  • Strong communication skills
  • Ability to work in a fast-moving and dynamic environment

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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