Gucci - Client Advisor Holt Renfrew Calgary Job at Groupe Kering (Calgary)

Job Description

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Responsibility

Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely
Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations
Develop client base by recruiting new clients and developing existing ones
Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant
Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them
Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.)
Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely
Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals
Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude
Select the right products matched to client needs and benefits and effectively use cross and upselling techniques
Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities
Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience
Guide and inspire the client to make the best possible decision to buy the right product
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions
Proactively attend trainings to gain insights on product knowledge
Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients
Combines styling knowledge with the ability to offer products to best serve the client
Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
Actively participate in all store operations such as stock maintenance, stock inventories, etc.
Adhere to all policies and procedures with a focus on loss prevention and operational excellence
Accurately process all POS transactions and ensure accurate capture of client information
Contribute to upholding the visual display of all products following Gucci visual standards
Follow Company grooming guidelines at all times and according to Gucci standards and policies
Ensure optimal levels of products on the sales floor in line with corporate policies and procedures
Manage general store administration and functionality

Requirements

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
Flexibility to work a retail schedule which will include evenings, weekends, and holidays
Deep knowledge about and passion for fashion and luxury
Excellent commercial awareness and client attitude
High flexibility and ability to adapt to different clients and complex situations
Strong communication skills
Ability to work in a fast-moving and dynamic environment

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Gucci - Client Advisor Holt Renfrew Calgary

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