Gts Client Manager

• Own a portfolio of Premium CIB clients in Ireland, delivering end-to-end service across Core Trade (LCs, Collections, Trade Loans/TradePay) and Guarantees
• Be the client’s go-to person for transactional support, resolving queries, issues and complaints quickly and accurately within agreed SLAs
• Partner closely with internal teams (Transaction Services, Operations, Sales, Relationship Managers) to ensure smooth transaction fulfilment and consistently strong service performance
• Provide practical trade transactional guidance and advisory, supporting clients and internal stakeholders and contributing to account planning and retention
• Handle, own and resolve clients’ transactional queries, issues and potential complaints
• Advise clients on trade transactional practices & products: understand clients’ transactional routines, build relationships & identify potential increases in revenue flows for Business Development to explore
• Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of Trade Finance service performance and increased clients’ usage of self-serve solutions
• Champion a strong risk and control culture, ensuring adherence to regulations, policies and internal controls while identifying opportunities for process improvement

• Fluent English communication (written and verbal)
• French is a plus
• 2–5 years’ experience in GTS products/processes and client service
• Strong knowledge of GTS, especially Core Trade and Guarantees (essential)
• Proven commitment to service excellence and effective client relationship management
• Strong people-management mindset with a genuine passion for serving clients
• Excellent interpersonal, influencing, multitasking and problem-solving skills

French is a plus

• Access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• Flexible work arrangements
• Resources that support mental, physical and social well-being, including Employee Assistance Program
• Opportunities to work internationally
• Employee Resource Groups