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Role Purpose: This role closes that gap with a hire that is meaningfully more than a Salesforce admin: a technical Business Systems Analyst who functions as product owner for the Public Sector Salesforce environment and a builder across Workato and AI tooling for the broader org. The bet is that one stakeholder-facing, AI-fluent operator delivers more leverage than a second pure Salesforce admin.
Job Responsibility
Architect the GTM systems stack for Public Sector — Salesforce, CPQ, contract lifecycle, partner portals, billing — including the integration fabric
Build and ship AI-powered automations and agents that accelerate the Public Sector sales cycle
Own integration design across Salesforce, Workato, Fivetran, Snowflake, and emerging AI platforms
Partner with Public Sector GTM leadership, deal desk, finance, legal, and compliance to translate ambiguous business requirements into systems that scale
Stand up and operate the systems-side controls required for FedRAMP/IL-tier and CMMC-aligned operations
Establish the patterns and reusable components that allow the Public Sector systems stack to extend cleanly to commercial and other regulated verticals
Requirements
U.S. citizenship (non-negotiable)
5+ years building and operating GTM/business systems at a SaaS or enterprise software company, with deep Salesforce platform experience
Proven experience designing and shipping integrations across the GTM stack — iPaaS (Workato, MuleSoft, Boomi, or equivalent), event-driven architectures, REST/GraphQL APIs, and warehouse-native patterns (Snowflake, dbt, reverse ETL)
Demonstrated experience embedding AI/LLM tooling into business workflows — agents, copilots, retrieval pipelines, MCP servers, or equivalent
Strong cross-functional collaboration with sales, deal desk, finance, legal, and compliance
Nice to have
Direct experience with Salesforce Government Cloud / Government Cloud Plus
CPQ experience (Salesforce CPQ, Conga, or equivalent) and contract lifecycle management (Ironclad, DocuSign CLM)
Familiarity with the Anthropic / Claude API, MCP protocol, or other agentic frameworks Scale is adopting
Prior experience at a federal systems integrator, defense prime, or public-sector-heavy SaaS (Palantir, Anduril, GovCIO, Booz Allen, etc.)
Active or recently active U.S. security clearance (Secret or above)