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Anaconda is seeking a talented GTM Operations Analyst (Customer Success) to join our rapidly-growing company. This is an excellent opportunity to be the operational backbone of our Customer Success organization while applying your expertise to drive efficiency, automation, and data-driven decision making across the entire customer lifecycle. This role is critical to how we scale: your systems, workflows, and insights will directly influence how quickly customers realize value, how accurately we forecast renewals and expansions, and how efficiently our teams operate. You will enhance how customer data flows through our stack, strengthen the workflows teams rely on daily, and provide the visibility leadership needs to make confident decisions.
Job Responsibility:
Operational Strategy & Workflow Optimization
Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes
Map, optimize, and automate customer lifecycle workflows across CS with a strong focus on AI-driven improvements
Design and implement automated workflows for customer onboarding, renewal engagement, and churn prevention
Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems
Systems, Tooling & Automation
Manage and optimize our CS tech stack (e.g., Salesforce, Vitally, analytics tools) while ensuring strong data hygiene and consistent system usage
Support renewal forecasting, churn/retention modeling, expansion tracking, and customer health analysis with clear, reliable reporting
Develop operating rhythms, QBRs, monthly reviews, team dashboards, that give leadership a clear view of trends, risks, and opportunities
Analyze renewal pipeline health, slippage patterns, and coverage metrics to inform CS strategy
support quarterly territory planning and account reassignment processes across CS segments
Develop and maintain program-based engagement automation including email sequences, task creation, and CSM notifications
Data Analysis, Reporting & Program Support
Build dashboards and reports tracking NRR, GRR, churn, expansion revenue, and customer health KPIs. Translate complex data into actionable insights and executive-ready presentations
Partner with Business Intelligence to validate data models and improve customer success analytics
Support program management for initiatives such as NPS, tech stack governance, and customer experience improvements
Requirements:
2-4 years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related roles in a SaaS environment
Strong Salesforce administration skills including Flows, validation rules, custom objects, CPQ, and reporting
You embody our values of Clarity, Care and Candor
You care deeply about fostering an environment where people of all backgrounds and experiences can flourish
Nice to have:
Strong analytical and technical skills with hands-on experience building dashboards, data models, and automated workflows
Comfortable working with CS, CRM, and analytics systems (Salesforce, Vitally, workflow or AI automation tools)
Proven ability to refine workflows, diagnose operational inefficiencies, and deliver scalable solutions
Solid understanding of SaaS customer metrics, health, adoption, retention, churn, expansion, and time-to-value
Ability to create clarity in ambiguous situations, prioritize effectively, and manage multiple projects simultaneously
Excellent communication skills and a collaborative mindset when working cross-functionally
Familiarity with open-source, AI/ML, or data science ecosystems
Experience working in a fast-paced startup environment
What we offer:
Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources