Gtm Manager - Services Growth

• Drive execution of the Services GTM strategy to support business growth and customer lifecycle outcomes (land, adopt, expand)
• Collaborate with strategic partners to develop and deliver joint GTM initiatives and strengthen ecosystem alignment
• Monitor and manage performance through regular business reviews, ensuring visibility of pipeline, growth, and opportunities
• Enable consistent execution across countries by sharing best practices and supporting scalability of successful approaches
• Contribute to the development and standardization of service offerings, frameworks, and operating models
• Leverage tools, insights, and feedback to support ongoing improvement of services and solutions
• Ensure alignment across sales, services, and specialist communities to deliver a cohesive client experience
• Provide leadership and direction to lifecycle and specialist communities, fostering collaboration and capability development
• Support mentoring, coaching, and upskilling initiatives to enhance performance and effectiveness
• Promote a culture of continuous improvement, accountability, and knowledge sharing
• Work closely with client-facing teams to support consistent and high-quality customer engagement
• Build and maintain relationships with key stakeholders to understand business needs and position relevant service solutions
• Support resolution of strategic client issues and contribute to strengthening long-term partnerships
• Ensure alignment with global services strategy and operating models
• Collaborate with cross-functional and regional teams to drive consistency and adoption of best practices
• Actively contribute to global communities by sharing insights, lessons learned, and innovation

• At least 5 years’ experience in sales and/or business development within a large scale (preferably multi-national) technology services environment across a range of services including support
• Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributor relation and high-level competitive landscape
• Understanding of the TSIA LAER and DARE model and the roles played throughout the lifecycle
• Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment
• Experience as sales specialist, business development, or services delivery, ideally in a multi-country or matrix organization
• Ability to collaborate effectively across functions and build strong stakeholder relationships
• Strategic thinking combined with execution focus and results orientation
• Strong communication, presentation, and analytical skills
• Knowledge of IT services environments and industry practices is beneficial
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships and collaborate with key client facing teams
• Demonstrates leadership skills and drives standards of performance
• Strategic thinking ability coupled with strong planning and execution skills
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Sufficient knowledge and understanding of IT service environment, service operations and ITIL practices
• Educational background in IT, business administration or information management focused on product management and/or business development
• Experience in product and business development in technology and services domains, including client facing responsibilities
• Familiar with consulting led approaches, methodology and practice
• Strong communication, presentations and planning skills are key
• Experience in project management and/or marketing will be an asset
• Fluent in written and spoken English
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice

Experience in project management and/or marketing